Fraud Operations Manager

Description

JOB TITLE: Fraud Operations Manager

LOCATION: Las Vegas, NV (on-site)

REPORTS TO: Director of Card Fraud

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

Sunbit is looking for a Fraud Operations Manager to lead a team of investigators and analysts in detecting and preventing fraud across all of our products. As a strategic leader, you'll develop and implement tactics to mitigate threats, foster a culture of continuous learning and improvement, and partner with cross-functional teams to support business growth while reducing losses. You'll own the day-to-day operations for fraud investigations, provide mission critical updates to stakeholders, and drive process improvements through data-driven insights.

Requirements

What You’ll Be Doing:

• Lead a team of fraud investigators and analysts to review alerts, conduct investigations, and develop strategies to prevent and mitigate fraud. Develop and implement team performance metrics and goals, with regular feedback and coaching, to attract and retain top talent in the field of fraud operations.
• Collaborate across multiple job families and roles (investigators, analysts, product teams, engineering, risk strategy, customer support, and senior stakeholders) to ensure a unified understanding of fraud patterns and strategies.
• Stay up-to-date with emerging threats and best practices through regular training and professional development opportunities. Research emerging fraud trends to support the innovation of Sunbit's decisioning systems and policies. Develop and implement data-driven specifications with a clear business purpose to inform risk strategy development.
• Implement a clear escalation process for complex or high-risk cases to ensure timely resolution.

What You Bring to the Table:

• Minimum 8 years of experience in fraud and/or risk management
• Minimum 3 years of experience building and managing first-line operations.
• Strong background in process development and improvement.
• Investigative and critical thinking skills.
• Excellent written and verbal communication skills.
• Experience within banking, fintech/neobanks, or insurance

The Perks:

• Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service oriented mindset
• Own the impact - Take pride in effectively managing payroll on a daily basis
• Connect genuinely - Effectively connect with internal stakeholders
• Act fast - Respond to internal team members in a timely manner
• Include always - Work closely with Accounting team and actively welcome peers within the organization
• Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.