Fraud Business Analyst

Job Description
We have an exciting and rewarding opportunity for you to take your Business Analyst career to the next level.
Job Summary:
As a Fraud Business Analyst within the Consumer Banking Fraud Recovery Team, you will have the opportunity to lead and manage projects focused on process improvement and automation. You will collaborate with technology and product partners to design and implement tech solutions that enhance operational efficiency. You will use your strong problem-solving skills and data-promoten insights to make informed decisions and promote business transformation. This role provides an exciting opportunity to contribute to our mission of improving efficiency and effectiveness in fraud recovery. The Consumer Banking Fraud Business Analyst will report to a Fraud Recovery Manager with dotted line to the VP, Senior Fraud Recovery Manager as part of the Commercial Fraud Prevention and Recoveries Team.
Job Responsibilities

• Lead and manage projects focused on process improvement and automation within the CB Fraud Recovery Team.
• Collaborate with technology and product partners to design and implement tech solutions that enhance operational efficiency.
• Conduct data analysis to perform root cause analysis and develop actionable solutions.
• Develop and execute a change management plan to ensure smooth adoption of new processes and technologies.
• Engage with stakeholders to identify and resolve project roadblocks, ensuring alignment and progress.
• Utilize data-driven insights to make informed decisions and drive business transformation.
• Prepare and deliver comprehensive project reports to senior leadership, highlighting progress, challenges, and achievements.
• Demonstrate strong problem-solving skills and proactively address challenges.
• Ensure projects are completed on time and within budget.

Required qualifications, capabilities and skills

• Minimum of 2 years of experience in project management and/or product management.
• Strong understanding of technology and its application in process improvement.
• Excellent organizational skills and attention to detail.
• Familiarity with project and product management methodologies.
• Strong communication skills, with the ability to convey complex information clearly and effectively.
• Ability to work independently in a fast-paced environment.
• Experience in developing and presenting project reports.
• Proven ability to support senior management and contribute to strategic decision-making.
• Adaptability and initiative in handling multiple priorities in a dynamic environment.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.