Fraud Analyst

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations.  The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.

POSITION SUMMARY:

Be part of a team that strives to provide best in class products and services to clients by delivering innovative fraud and compliance solutions and services that ensure clients meet regulatory compliance requirements and receive excellent customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus.  The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function, with the ongoing review, management, and referral of potential suspicious or fraudulent activity identified through various reports, alerts and non-alert based sources, that are managed on behalf of regulated financial institutions.  This unique position offers an Analyst the opportunity to analyze fraud patterns across multiple clients and fraud programs, while being able to connect the dots if and when overlap occurs. The Analyst works cross-functionally with both internal operational and support teams, as well as external client contacts for multiple regulated financial institutions. The Analyst will use independent and professional judgment when analyzing fraud performing investigations. Additionally, the Fraud Analyst will ensure that all cases of suspicious or potentially fraudulent activity are evaluated, documented, and escalated in accordance with the standard operating procedures. We are searching for highly engaged individuals with a previous background in fraud prevention and detection at a financial institution.  

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Include but are not limited to - 

• Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud. 
• Utilize various fraud detection tools to identify and prevent fraud proactively. 
• Accurately document fraud attempts, trends and loss events. 
• Speak to account holders, victims and fraudsters where appropriate to gather further information  and supporting documentation. 
• Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems.
• Analyze dispute cases and merchant documentation to determine chargeback eligibility. 
• Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. 
• Ensure that all alerts and cases are handled in an efficient and timely manner.
• Regularly exercise discretion and independent judgment in the performance of essential job functions.  
• Provide cross-functional support to internal operational and support teams by response to internal messaging systems, transfer of phone calls, or providing input on transaction decisions escalated for fraud review.
• Effectively communicate with clients and operational teams, while maintaining response times within our standard Service Level Agreement timeframes. 

• Other duties as assigned

QUALIFICATIONS

• Some college, with preference for Business, Criminal Justice, or Finance-Related concentration preferred but not required.
• At least 3 years of experience in fraud detection, investigation or a related field. 
• Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred but not required. 
• Past experience working in a financial institution or in a fintech environment.
• Fraud certification desired.
• Understand assignments and complete work independently without requests for repeated direction.
• Understand basic process flows and upstream & downstream impacts.
• Require limited manager intervention between assignment and delivery.
• Recognize, own and learn from mistakes.
• Open minded and adaptable to new ideas in a changing environment.
• Exceptional attention to detail.
• Comfortable navigating multiple systems and applications, utilizing resources to solve routine challenges.
• Ability to multi-task and to function efficiently in a high volume, fast paced, deadline oriented environment.
• Diligent time management, prioritization and analytical skills.
• Team building, interpersonal, and relationship building skills.
• Proven strong verbal/written communication and interpersonal skills.
• Ability to handle complex situations requiring analysis or research while using independent judgment.
• Ability to identify issues and demonstrate analytical, research and problem resolution skills.
• Existing knowledge of banking policies, procedures, government regulations.
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently.
• Proficient in Microsoft Office applications.
• Ability to work with minimal supervision in decision making.
• Contributor to team success.

HOURS:

9-6pm EST M-F

SALARY & BENEFITS:

• $50,000 - $60,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
• Flexible Paid Time Off