What we’re building and why we’re building it.
Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
The Role:
In the Fraud Analyst role, you are a critical part of the user experience by ensuring that good, honest users get their points accurately and without interruption, while people who are trying to cheat the system are prevented from doing so. In this role you will help review data and behavior for suspicious activity and action when fraudulent activity is identified per our company terms of service and team guidelines.
This position is full time and requires the Fraud Analyst to work every Saturday and Sunday, on a 9am-6pm CST schedule in addition to three assigned weekdays.
Scope of Responsibilities:
- Fluency in written and spoken English
- Daily review of user accounts and actions based on suspected fraudulent activity, follow established processes to mitigate revenue loss and prevent future fraud
- Identify activity, behavior, and data that is indicative of fraudulent behavior based on manual review and data analysis
- Suggest new methods to catch fraud activity early or improve existing processes
- Work with support and users to ensure a seamless experience, escalate wide-spread issues or trends for immediate response
- Achieving daily, weekly and monthly performance expectations consistent with team and department goals
- Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources
- Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments
We know we’re both succeeding when:
- Fraud is minimal, our company and partners are protected against fraud revenue loss
- User retention is prioritized, we are not adding to any user friction for a seamless app experience
- Individual and team performance goals are achieved
- You are excited to come to work every day and to tell people that you work at Fetch
The ideal candidate:
- Technically Proficient: Google is your best friend
- Fast Learner: Rapid fire communication works for you
- Adapts to Change: New things are your vibe
- OK with Repetition: OK with Repetition
- Self-Motivated: You bet on you, and win every time!
- Quantitative and Qualitative Goal Setter: Working fast to meet quotas without sacrificing quality and accuracy
- Seeks Feedback: Even Messi needs a coach
- Maintains a Positive Attitude: Happiness is more than just an emoji
- Professional and Accountable: Not everything can be solved with a meme
- Maintains Focus: “I’m in the zone”
- Service Minded: Does what is best for our users, even if it’s difficult for us
- Resourceful: You follow life hacks
- Problem Solving: You know that clearing the cache and cookies is a good place to start
- Team Mindset: Gaming is fun. Multi-player gaming is also fun
What We Do
Fetch Rewards is a mobile app that connects and rewards everyday shoppers for buying the brands they love. Fetch gives users the easiest way to save on their purchases by simply scanning any grocery receipt, from any store. For our brand partners, Fetch helps them build long-term loyalty, and understand a true 360 degree view of purchase behavior.
Why Work With Us
We put people first - both in our culture, and in our product. Our culture is built on transparency, empowerment and accountability. Our product is built on putting our customers first in everything we do - from design, to privacy and security, to new features. The result is the rapid growth we all dream of being a part of. Come join the team!
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