Founding Product Manager - AI Frontdesk

Posted 10 Days Ago
New York, NY
Junior
Angel or VC Firm
The Role
The Founding Product Manager will optimize conversion funnels, transform onboarding experiences, and develop product-led growth strategies for AI solutions targeting SMBs.
Summary Generated by Built In

The Opportunity

We're building the AI layer for America's 33M SMBs. Our growth is explosive. 10x last year, 20% MoM, raised $3M seed from Pear a few weeks ago, 300+ businesses using us today (1000+ by year-end). We've discovered a completely overlooked path to dominate this SMB market while everyone else is fighting over enterprise deals.

Our Vision

While conventional wisdom says SMBs are challenging (low contract values, high churn), we've discovered unique growth opportunities where others weren't looking. SMBs represent half of US GDP and need AI solutions as much as enterprises do. We're making that possible.

Our early traction proves the model works - now we need the right product leader to help us scale. We started with AI receptionists and quickly expanded into something far more powerful. Our platform is the SMB Customer Revenue Engine - AI agents handling all conversations, an intelligence layer learning from every interaction, and outbound AI driving real revenue growth. Our vision is bold: to become the SMB super app—a single, intelligent platform that manages everything for SMBs, from customer acquisition to retention.

What You'll Do

We're making our first US hire - a Founding Product role. Not "product manager #27." You'd shape everything.

  • Full ownership of product strategy from day one

  • Direct path to leadership as we scale from seed to Series A

  • Chance to build our NYC presence from the ground up

You'll work directly with our founder in NYC to shape our product strategy. Your primary focus for the first 90 days will be:

  • Optimizing our conversion funnel through systematic testing

  • Transforming our high-touch onboarding into scalable self-serve experiences

  • Conducting in-depth customer research to refine our near-term roadmap

After establishing these foundations, you'll gradually expand your impact to:

  • Guide engineering implementation with an emphasis on rapid, iterative shipping

  • Develop our product-led growth strategy

  • Identify strategic partnership opportunities

Who We Want

  • 1-3 years product management experience, with demonstrable success scaling products

  • Experience building intuitive products for non-technical users

  • Data-driven decision maker who can translate metrics into product improvements

  • Strong communicator who can align remote team members across time zones

  • Experience with SaaS products serving small/medium businesses

  • Comfortable working in-person in NYC 3 days/week, with flexibility for remote work

Bonus qualifications:

  • Experience with AI/ML products

  • Background in SMB software (companies like Square, Shopify, HubSpot)

  • Technical background that helps bridge product and engineering

Compensation

  • Competitive base salary & benefits

  • Significant equity package

  • Unlimited PTO

  • Company sponsored lunch

Our Team You'll join a team of ~8 passionate builders who are dedicated to making AI accessible for small businesses. You will be the first US hire (besides the founder), and work directly with the founder in NYC.

We're located in the NYC and backed by leading investors like Pear Ventures, who were also the first checks into Doordash and Gusto.

Top Skills

AI
SaaS
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The Company
HQ: Menlo Park, CA
154 Employees
On-site Workplace
Year Founded: 2013

What We Do

We’re specialists in pre-seed and seed. The startups we back go far. Best-in-class founders do not come around every day. When they do, we jump at the opportunity to work together. Our approach is to work with just a small number of best-in-class founders so we can dig in and go deep.

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