Founding DevOps / Infrastructure Engineer

A Silicon Valley-based startup - KODIF - is seeking a talented and experienced Senior DevOps Engineer to join our team. As a key member of our engineering team, you'll play a crucial role in shaping our AI-driven customer experience solutions.

About Us:

• We're empowering CX (customer experience) teams with AI agents, data, automation, and Gen AI.

• We enable non-technical teams to build customer support automation without relying on engineers. Imagine ChatGPT which is customized to your company and brand, where you can take actions on behalf of your agents and customers

• We grew 4x in 2024 and continue to grow fast. It's an exciting time to join right now, with a plan to raise Series A in Q1 2025.

• Kodif is a well-funded startup, having raised $7.5M so far. Our Pre-seed round was led by Village Global, which is backed by Jeff Bezos, Bill Gates, and Reid Hoffman. The Seed round was led by Bling Capital, a prominent fund in Silicon Valley.

• We have a growing team of 30+ employees. Founders are repeat founders, former senior engineer from Uber, Stanford MBA, and ex-Plug & Play.

• You'll be part of a small team that moves fast, values transparency and ownership, and focuses on making an impact.

• You'll have the opportunity to communicate and collaborate effectively with cross-functional teams to produce high-quality software.

• Customer logos include GoodEggs, ReserveBar, Minted, Dollar Shave Club, Halo Collar, NomNomNow (sold to Mars for 1 billion $), Trustwallet, and others.

Our Values:

At Kodif, our values guide how we work together, what we expect from one another, and what our partners can expect from us. We believe that every team member should embrace and exhibit these principles:

• Make It Simple ✔️ – Whether it's designing a user-friendly interface or writing clean, maintainable code, simplicity is key. Keeping things simple allows our team to work with speed and efficiency.

• Superhuman Speed ⚡️ – We move fast. Engineers should be able to own a problem, build a solution, and deploy it all in the same day. Speed is not just for efficiency—it’s an opportunity to impress our customers and make work more rewarding.

• Extreme Ownership 🏆 – We take full responsibility for getting things done. It’s not just about doing our part—it’s about identifying what needs to be done, taking initiative, and ensuring we achieve the right outcomes.

• Customer Crazy 🤝 – Our customers are at the heart of everything we do. We build strong relationships, empathize with their challenges, and constantly seek ways to improve their experience.

• Two Steps Ahead 🧠 – We don’t just solve problems; we anticipate them. We think beyond the present to build solutions that eliminate entire pain points and create better experiences for our customers.

• Row Together 🚣 – Success at Kodif is a team effort. We prioritize clear communication, collaboration, and agility to move fast and achieve our goals together.

Position Overview:

We are seeking a highly skilled and experienced Senior DevOps Engineer to join our team. This role is pivotal in maintaining and scaling our infrastructure, ensuring the reliability and performance of our platform. The ideal candidate will be a strong enabler for the development team to build, deploy, monitor functionality for our customers. To be successful at that in our environment candidates should have extensive experience with AWS, and familiarity with GCP, and possess strong infrastructure engineering skills.

Where We’re At

Our infrastructure runs on a Kubernetes cluster in AWS EKS, managed through Terraform modules in Git. Application code is hosted on GitHub, with builds triggered via GitHub Actions. Built Docker images are pushed to Amazon ECR, and Argo CD automatically detects and deploys new images to production. Logs are managed within AWS, with additional monitoring through Sentry and PagerDuty. Developers continuously build and deploy new features through this pipeline, occasionally introducing new environment variables as needed.

Where We’re Going

As demand for our platform grows, maintaining speed and efficiency is crucial. Key DevOps priorities include reducing the divide between operations and development. Aligned with our "Make it Simple" value, simplifying processes enables teams to take full end-to-end ownership of features and systems, including production operations. This reflects our "Extreme Ownership" principle.

Another focus is enhancing developer tooling to build applications quickly and confidently. Speed is core to our culture ("Superhuman Speed"), and supporting this means providing accessible test data for local development, improving observability for better insights into production, and streamlining tooling upgrades to unlock new capabilities.

Security must also be seamless and automatic—reinforcing our "Make it Simple" philosophy. Automation and standardization will ensure security best practices without slowing development.

Key Responsibilities:

• Design, implement, and manage scalable, resilient, and secure infrastructure on AWS and GCP.

• Collaborate with development teams to enhance deployment processes, automate workflows, and improve system performance.

• Manage and optimize CI/CD pipelines for efficient and reliable software delivery.

• Monitor system health, performance, and security, implementing improvements as needed.

• Lead efforts in infrastructure as code (IaC) using tools like Terraform, CloudFormation, or similar.

• Ensure robust logging, monitoring, and alerting solutions are in place and effective.

• Drive the migration strategy from AWS to GCP, ensuring minimal downtime and data integrity.

• Troubleshoot and resolve infrastructure-related issues, ensuring high availability and performance.

Qualifications:

• Proven experience as a DevOps Engineer, with a strong focus on AWS and familiarity with GCP.

• Expertise in infrastructure as code (IaC) tools such as Terraform, CloudFormation, or similar.

• Proficiency in managing and optimizing CI/CD pipelines using tools like Jenkins, GitLab CI, or similar.

• Strong understanding of containerization and orchestration technologies such as Docker and Kubernetes.

• Experience with monitoring and logging tools like Prometheus, Grafana, ELK stack, or similar.

• Solid scripting skills (Python, Bash, or similar) for automation and process improvement.

• Knowledge of network protocols, security best practices, and cloud architecture.

• Excellent problem-solving skills, with a proactive and analytical approach.

• Ability to work effectively in a remote, distributed team environment.

• Strong communication and collaboration skills, with the ability to mentor and guide team members.

• Knowledge of security practices and compliance requirements in cloud infrastructure.

What We Offer:

• Competitive salary and equity options: $180k – $200k plus equity.

• Health, dental, and vision insurance.

• Opportunity to work on cutting-edge AI technology.

• Chance to make a significant impact in a fast-growing startup.

• Collaborative and innovative work environment.

• Professional development opportunities and continuous learning.

Location:

• In-Person, at least 3 days a week from the office in San Francisco.

If you're passionate about AI, excited by the challenge of building innovative solutions, and ready to play a key role in a rapidly growing startup, we want to hear from you! Join us in disrupting the Customer Support market and making a lasting impact! 🚀