Flight Operations Support Coordinator

About the Role: 

Wing is looking for a Flight Operations Support Coordinator to join our Flight Operations team based in Charlotte, NC. In this role, you will work with Wing Flight Operations Site Leads and Vendor Employee Team Leads to align staffing resource requirements with availability. Your primary duty will be to assist Wing regional or national Flight Operations Support managers in Ground Support/Visual Observer scheduling for a group of Wing commercial drone delivery operating sites. You will also support onboarding of new vendor employees as crew members and help ensure crew equipment readiness at Wing operating sites. You will occasionally function as a crew member to support special requirements such as training, maintenance activities, or demonstrations. The ideal candidate has the ability to collaborate cross functionally within small teams, operates with a sense of urgency in safety sensitive environments, and has an innate passion for aviation and the ongoing development of this new industry.

What you’ll do:

• Report to Wing Flight Operations Support Manager or Regional Site Lead as assigned and work from the Wing regional central base or local crew base
• Partner with Vendor Employee Team Leads to develop Ground Support and Visual Observer crew schedules for approval
• Obtain required compliance records for vendor staff for the Wing Flight Operations training team 
• Identify initial and recurring training requirements for Vendor staff and coordinate with Wing Regional Lead and Wing Flight Operations training team to schedule trainings
• Support Wing maintenance activities at Wing nests or at Wing’s central maintenance facility in CLT area
• Support short-notice movement of Wing equipment under 35 lbs. between Wing locations in CLT area
• Obtain and maintain qualifications as Wing Ground Support Operator and Visual Observer to occasionally support as business needs
• Identify nest and crew equipment deficiencies and partner with Wing Flight Operations Regional Site Lead to obtain needed replacements
• Operate a Wing provided vehicle to move between Wing locations up to 2 hours (60 miles) per day
• Directly support Wing community affairs and government outreach efforts

What You'll Need: 

• 3+ years experience with scheduling of teams of at least 10 people, including 1+ years operational experience with Commercial Drone operations in the US and 1+ years of experience as a field technician, or equivalent experience
• Valid driver’s license with a clean driving record
• Active 14 CFR Part 107 Remote Pilot Certificate
• Demonstrated ability to communicate constructively, clearly and positively in stressful circumstances
• Demonstrated experience with resource management software such as Deputy or ServiceNow with the aptitude to learn new softwares as needed
• Demonstrated proficiency with Google Workspace (gSuite) tools (gdocs, gsheets, gchat, etc.)
• Ability to perform moderate physical work, maintain attention for extended periods while performing continuous tasks in outdoor environments for extended periods. Ability to lift and transport equipment which is <35 lbs. 
• Willingness and ability to occasionally speak with public and government visitors to Wing facilities to support outreach activities
• Willing and able to comply with health and safety policy requirements including those for COVID-19