Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
As a Senior Engineer, in Virtual Agen program, you will be responsible for leading the development, implementation, and maintenance of advanced conversational AI into telephony systems to enhance customer interactions. You will work closely with cross functional teams, including telephony engineers and customer experience specialists to ensure the virtual agent aligns with business objectives and delivers seamless user experience.
The Senior Engineer should collaborate with telephony teams to implement intelligent virtual assistant (IVA) capabilities within existing systems. Ensure smooth integration with telephony protocols, IVR platforms and backend systems for robust call handling. Partner with customer experience teams to design conversational flows that are intuitive and user centric. Incorporate feedback from users to continuously refine the virtual agent’s performance. Work closely with AI teams to enhance the virtual agent’s understanding and responsiveness and optimize system scalability, reliability and security for handling high call volumes. Leverage analytics to monitor key metrics such as call resolution rates, customer satisfaction and virtual agent effectiveness. Use insights to identify areas for improvement and implement iterative enhancements.
Desired Work Experience
7 to 10 Years
Desired Education
Bachelors Degree or Equivalent Experience
Other Preferred Knowledge, Skills and Abilities
Technical Skills
- Programming Languages: Proficiency in Python, Java, or C++.
- Speech Recognition: Experience with speech-to-text technologies like Google Speech API, Deep gram, or Microsoft Azure Speech.
- Natural Language Processing (NLP): Knowledge of NLP concepts
- Generative AI Models: Familiarity with integrating models like GPT-4, BERT, or other transformer-based architectures.
- Voice User Interface (VUI) Design: Skills in designing and optimizing voice user interfaces. Prefer candidates with experience with Five9 AI Studio IVA platform
- Machine Learning: Understanding of machine learning algorithms and frameworks API Integration: Experience with RESTful APIs and web services.
- Cloud Platforms: Proficiency in cloud services like AWS, Google Cloud, or Azure for deploying AI models.
Soft Skills
- Problem-Solving: Strong analytical and problem-solving abilities.
- Communication: Excellent verbal and written communication skills to collaborate with cross-functional teams.
- Adaptability: Ability to quickly learn and adapt to new technologies and methodologies.
- Teamwork: Experience working in agile development environments and collaborating with diverse teams.
Additional Skills
- Project Management: Familiarity with project management tools and methodologies.
- User Experience (UX): Understanding of UX principles to enhance user interaction with voice bots.
- Data Analysis: Skills in analyzing and interpreting data to improve voice bot performance.
- This position pays between $100,600 - 192,900 based on experience
This posting addresses s state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
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Innovation
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Work-Life Flexibility
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Leadership
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Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
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Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
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Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
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Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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What We Do
Ensemble Health Partners is a leading innovator in revenue cycle management, helping healthcare providers improve financial outcomes and patient experiences with an unrivaled depth of expertise and best-in-class technologies. Ensemble offers full revenue cycle outsourcing as well as a comprehensive suite of healthcare financial management point solutions. With clients spanning the U.S. and Europe, we have been helping to improve healthcare outcomes for millions of patients while saving hundreds of millions of dollars for healthcare providers. We are committed to bringing every provider that we support to the peak of revenue cycle excellence. Our approach forges true partnerships that dive deep into the details to find solutions and deliver results that last. Recognized with multiple industry awards and as a Becker’s Healthcare Top Workplace, Ensemble is setting a new standard for provider support services - redefining the possible in healthcare by empowering people to be the difference.
