Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
SUMMARY
The Specialist, FIU role involves managing an ongoing fraud queue to detect and prevent fraudulent transactions, reviewing suspicious accounts using internal and external fraud tools, and taking action in accordance with policies and procedures. This position requires researching and analyzing data to detect fraudulent activity, tracking high-volume fraud trends, and escalating issues to leadership. Through case reviews, the specialist analyzes fraud trends and provides recommendations for process improvements related to fraud mitigation strategies. Additionally, the role involves gathering and analyzing evidence, interacting with members over the phone to assist with fraud-related challenges, conducting outbound calls as required, and performing comprehensive KYC/CDD checks and verification processes for both new and existing members.
RESPONSIBILITIES
- Manage an ongoing fraud queue to detect and prevent fraudulent transactions
- Review suspicious accounts using internal and external fraud tools, and take action in accordance with our policies and procedures
- Research and analyze data to detect fraudulent activity such as potentially false information, identity theft, potential collusion with company employees in originating fraudulent loans, etc.
- Ability to track and monitor high-volume fraud trends and escalate to leadership
- Through case reviews, analyze fraud trends and provide recommendations for process improvements or procedures related to fraud mitigation strategies
- Gather and analyze evidence, including transaction records, communication logs, and other relevant information
- As needed, can interact over the phone with members to assist with fraud related challenges or investigations as needed (inbound calls)
- Conduct outbound calls in an attempt to contact applicants as required by processes (FACTA calls)
- Perform comprehensive KYC/CDD checks and verification processes for both new and existing members
- Additional responsibilities as requested
Other Functions:
- Additional responsibilities as requested
- Special projects as requested
- Participate in industry working groups as requested
Working Conditions:
- Extended working hours may be required per business need if requested
- Some domestic travel may be necessary
- Experience working with overseas and remote employees
- Rotating Weekend coverage (Mostly on Saturdays)
REQUIREMENTS
- 0-2 years of professional experience, including 1+ years conducting fraud operations and/or AML, KYC document reviews
- Bilingual English/Spanish (Written and Oral) is highly preferred
- Knowledge of KYC, SAR, AML, BSA, OFAC/FinCen is a plus
- Ability to analyze, summarize, and communicate findings and issues drawn from facts
- Knowledge of fraud investigative techniques and practices
- A keen eye for detail and self-driven; a high degree of independence is necessary to succeed
- Problem-solving and analytical skills required
- Exceptional interpersonal skills
- Demonstrate a strong work ethic and professional integrity
- Excellent oral and written communication skills
- Excellent organizational skills
- Ability to execute with a sense of urgency
- Ability to resolve complex issues
- Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience
- Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel
#LI-REMOTE
#LI-VR1
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
What We Do
Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
