Firm Support Coordinator (In-Person)

Firm Support Coordinator (In-Person)
Department: Support
Location: Downtown Austin, TX
Remote Eligible: N/A
Target Start Date: April 23, 2025
Compensation: Starting at $25/hour – Commensurate with Experience
Who We Are
Maxwell Locke & Ritter LLP is the largest locally owned accounting firm in the Greater Austin area. We’re known for offering exceptional work-life balance and for our dedication to our people, our clients, and the communities we serve. We are proud to have been included in Accounting Today’s "Best Accounting Firms to Work For" list for 13 consecutive years. In the past six years, we’ve earned the No. 1 ranking three times.
What Sets Us Apart
We’re redefining what it means to work in public accounting by:

• Instilling the belief that “No success at work is worth failure at home,” while recognizing everyone’s version of “home” is unique to them
• Leaning on our core values and showing genuine care and concern for one another
• Empowering our people to do what’s best for them, while providing exceptional client service
• Cultivating an environment that allows our people to thrive personally
• Investing in the professional growth of our people

Want to see it for yourself? Check out our Instagram (@maxlocrit) and watch this video to learn about the employee experience at ML&R.
Maxwell Locke & Ritter LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
What You’ll Be Doing
As a firm support coordinator, you will work with the support team to provide a variety of administrative services necessary to keep a professional services firm functioning. You will work as part of our front desk team to support the firm’s team members and clients in our Downtown Austin office. Overtime may be occasionally required during peak periods.

• As part of our firm support team, you will assist with the following duties:
  
  • Ensure that the office is clean and ready for guests at all times
  • Answer and direct incoming phone calls
  • Welcome and direct any visitors or clients
  • Administer parking validations
  • Receive and distribute incoming mail and deliveries
  • Process outgoing mail, including taking certified mail to the post office as needed
  • Facilitate courier deliveries
  • Monitor and distribute e-faxes
  • Respond to email requests in a professional, timely manner (individual and shared inbox)
  • Assist with catering setup and clean up as needed
  • Serve as backup in stocking office and breakroom supplies
  • Coordinate building access for employees, including requesting and deactivating access cards
• Data entry and management in the firm’s practice management and CRM systems
• Assist associates and partners in preparing documents for distribution
• Assist all associates, partners, and clients by providing a variety of administrative support including regular assigned duties and other tasks as assigned
• Provide backup to other support team members as needed, including occasional backup for our Round Rock front desk
• Participate in support team meetings and contribute to ongoing process improvement

What We’re Looking For:

• 2-3 years of relevant work experience (experience at a CPA or professional services firm is a plus, but will consider other in-person customer service/hospitality experience coupled with administrative skills)
• Must be able to work in-person in our downtown Austin office Monday through Friday, 8am – 5pm
• High school diploma or equivalent
• Proficiency with Microsoft Office Suite (including Excel) and Adobe Acrobat
• Experience inputting and managing data in CRM and practice management systems (HubSpot and CCH Axcess experience is a plus)
• Highly motivated team player
• Ability to demonstrate friendly and professional demeanor to associates, partners and clients at all times
• Superior organization and project management skills with proven ability to be detail-oriented, appropriately prioritize tasks and meet deadlines
• Strong verbal and written communication skills
• Ability to work well both independently and with others to help accomplish the overall mission and goals of the firm
• Ability to provide a high level of customer service
• Ability to adapt to changes in the work environment, including managing competing demands and dealing with frequent change, interruptions, or unexpected events
• Excellent problem-solving skills
• Ability to maintain a high level of confidentiality

What We Offer:

• PTO: 22 days (increases with firm tenure) plus 8 paid holidays and 2 floating holidays
• Paid parental leave and paid bereavement leave
• Annual bonus through profit-sharing plan
• 401(k) plan including profit-sharing contribution
• Insurance: medical insurance (cafeteria plan including medical and dependent care flexible spending accounts), dental insurance, vision insurance, term-life and accidental death and dismemberment insurance, short-term disability, long-term disability
• Employee assistance program
• Continuing professional education
• Many more perks and benefits

(Employees must work a minimum of 30 hours a week to be eligible for the following benefits: Medical, Dental, Vision, Health Savings Account, Limited Purpose Medical Flexible Spending Account, Full Medical Flexible Spending Account, and Dependent Care Flexible Spending Account, Term Life and AD&D, Long-term Disability and Employee Assistance Program.)