[Fintech] Sr. Payment Operations Specialist (Mandarin-speaking)

About BTSE:

彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. 

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

Are you a passionate fintech operations professional looking to take your expertise to the next level? Join BTSE as a Senior Payment Operations Specialist and become a key player in managing and scaling our global payment infrastructure. In this role, you will be responsible for ensuring the smooth, timely, and accurate processing of payments across multiple channels and providers. You’ll work closely with internal stakeholders and external partners to monitor transactions, resolve payment-related issues, and continuously improve operational workflows. This position is ideal for someone with a strong background in payment operations and a passion for operational excellence in a high-growth environment.

Responsibilities:

• Monitor and manage daily operations with payment service providers (PSPs), resolving queries and ensuring service continuity.
• Own and optimize end-to-end operational processes to support seamless payment execution.
• Build and maintain strong relationships with internal teams and external partners.
• Identify, assess, and mitigate operational risks while maintaining compliance and control standards.
• Collaborate cross-functionally with Payment Partnership, Product, and Risk teams to align business requirements with operational capabilities.
• Lead and implement process improvements to increase automation, scalability, and efficiency.
• Investigate and resolve payment-related inquiries, including reconciliation, transaction tracing, exceptions, chargebacks, and disputes.
• Provide insights through transaction analytics and support financial reconciliations.

Requirement:

• 3+ years of hands-on experience in payment operations within fintech, banking, payment processors, e-commerce, crypto, or iGaming industries.
• Strong understanding of global payment systems, including payment gateways, merchant acquiring, settlement flows, international transfers, and card network operations.
• Proven ability to manage relationships and communicate effectively across internal and external stakeholders.
• Exceptional problem-solving skills with a track record of resolving complex payment issues.
• Proficiency in both Mandarin and English, with excellent verbal and written communication skills in both languages.
• High attention to detail, with a strong sense of ownership, integrity, and accountability.
• Flexibility to work with shifting schedules as the team expands in the near future.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• Comprehensive healthcare schemes for employees and dependents
• And many more! Apply and let us tell you more!

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