About BTSE:
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:
We’re looking for a self-starting and data-savvy Platform Operations Associate - User Operations to join the BTSE team. In this role, you'll be at the intersection of data, user experience, and business impact—shaping strategies that drive user growth, improve overall user retention and conversions, and enhance platform performance. You will collaborate closely with Product, Strategy, Token Listing, Marketing, Data Intelligence, and Customer Support to identify friction points and turn insights into actionable improvements.
This is a highly strategic and hands-on role, ideal for someone who enjoys solving complex problems, optimizing at scale, and leading cross-functional initiatives. If you’re passionate about building better user experiences and influencing business outcomes through data and experimentation, we’d love to hear from you.
Responsibilities:
- Own and optimize the user conversion funnel across key touchpoints—leveraging testing and various strategies to improve onboarding, engagement, and retention.
- Work with the Marketing team in analyzing large data sets to identify user behavior patterns, product performance insights, and operational inefficiencies; translate findings into clear strategies for improvement.
- Design and execute initiatives that enhance the user experience and drive measurable growth—focusing on conversion optimization, funnel efficiency, and platform usability.
- Collaborate closely with cross-functional teams, especially Product and Marketing, to align on user acquisition, activation, and retention strategies, as well as to dig deep into detailed users inquiries and even problem-shooting.
- Develop scalable operational processes and drive their implementation across teams to ensure seamless execution and communication.
- Establish a cycle of continuous improvement by monitoring performance metrics, gathering feedback, and iterating on strategies to meet evolving business goals.
Requirements:
- 3–5 years of experience in user growth, product or platform operations, or conversion optimization—preferably within fast-paced industries like crypto, fintech, SaaS, e-commerce, or mobile apps.
- A strong analytical mindset with a track record of turning data into actionable insights and measurable improvements.
- Experience in building and scaling cross-functional operations or programs, with a deep understanding of growth funnels, acquisition channels, and user behavior analysis.
- Independent and creative problem solver who thrives in ambiguity and has a sharp eye for process improvement and user-centric thinking.
- Excellent communication skills in both English and Chinese, with the ability to clearly present complex data and strategies to a wide range of stakeholders.
Nice to haves:
- Hands-on experience with tools and methodologies for testing, experimentation, and performance analysis is a plus
Perks & Benefits:
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive healthcare schemes for employees and dependents
- And many more! Apply and let us tell you more!
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What We Do
BTSE Group is a global blockchain technology company focused on three primary businesses: Exchange, Payments, and Infrastructure Development. The BTSE exchange supports 150+ cryptocurrencies and 50+ perpetual futures contracts with over USD $30B in monthly trading volume. Our payments platform can provide fiat and crypto pay-ins and outs, as well as OTC services for over 50 major currencies. Additionally, our enterprise solutions enable businesses to white-label our exchange infrastructure, wallets, payment gateways, provide liquidity, and more
