Financial Aid Operations Coordinator

Discover Your Future with Embry-Riddle Aeronautical University!  

Embry-Riddle: A Global Leader in Aviation and Aerospace  

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.  

Perks Await You at Embry-Riddle!   

• Generous Time Off: Relax with 15 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. 

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! 

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.  

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.  

Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunity and affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law.  

Opportunity:   

Join the Aviation and Aerospace vanguard!  

Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that’s at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today.  

Assist Associate Director of Financial Aid Operations with the coordination/configuration of the computer systems within the Financial Aid department.  Serve as a resource regarding the technological and data needs of the University’s external constituencies. Assist financial aid and student assistant staff with ways to maximize the use of technology to administer the various financial aid programs while improving overall student satisfaction. This position performs daily operational checks/balances to ensure that the highest level of productivity and service to the students is achieved. This includes reviewing and analyzing reports and resolving inconsistencies as needed with respect to Federal, State and Institutional aid programs.  The Operations Coordinator represents the University at state and regional conferences, area schools, and lending institutions, as well as acting as a liaison with high school students, parents, and administrators.  
 

Assist with student correspondence including document imaging and requests for information and that those requests are done within the required federal regulatory time period. Keep current with all releases of software programs that require the offices to function efficiently and effectively.  Provide leadership and training on any new and improved electronic processes.

Assist with monthly and annual reconciliation of award programs and ensure these programs are in compliance with federal, state and institutional requirements. 

With a financial assistance volume of over $200 million per year for about 85% of all students assist with administering student aid by:

• Maintaining a working knowledge of all current federal, state and industry regulations and guidelines related to the awarding of financial aid.
• Determining student eligibility for federal programs, state grant programs, Veterans Benefits, Vocational Rehabilitation Benefits, ROTC programs, scholarships, and any other applicable aid programs based on federal, and state laws and regulations and readjustment of other awards as necessary.
• Coordinate with the Development Office the administration of any term and endowed scholarship funds ensuring the donors’ eligibility requirements are met.  Keep current with all releases of software programs that require the offices to function efficiently and effectively.
• Assist in providing training on any new and improved electronic processes.
• Liaison for State Aid programs
• Train, schedule, and provide supervision for the student employees within the Financial Aid Office

Knowledge of Financial Aid

• Obtain through seminars, training workshops, web bulletins and newsletters, an expert knowledge of financial aid regulations.
• Maintain knowledge of student eligibility as required for financial assistance in compliance with federal, state, and institutional guidelines to award accordingly to include student aid award procedures to determine what levels of financial assistance to offer student

Assist with the coordination in the overall management of data maintained on the various databases that support financial aid processing.

• Intercede and resolve any major system software, hardware, or data access problems.
• Develop the system setup, proper and timely flow of data for each award year to ensure the timely release of financial aid award notification.
• Develop and prepare necessary reports for the monitoring of financial aid award amounts to assist in the prevention of any regulatory violations and over awards of funding allocations.
• Develop and maintain the interface between computer systems, web and network technologies that improve efficiencies.
• Work with all campus Financial Aid and Student Employment offices to assist with any new/improved electronic processing systems.
• Oversee the delivery of external scholarship information along with any proactive activities that assist students with the application process.
• Work cooperatively with other University offices to ensure the accuracy of shared information in the delivery of financial aid awards.

Assist with the oversight of website maintenance

• Work with the internal university departments to maintain and enhance the Financial Aid and Student Employment web presence.
• Create web forms as required.
• Receive web feedback in various formats and convert into a layout that can be easily utilized and analyzed by supervisors and peers.
• Manage the department’s internal web presence.
• Research technologies and make recommendations to enhance online services for students.

Perform other duties or special projects as assigned.