Finance Rebate Operations - Director

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

We are seeking an experienced and strategic leader to join our team as the Director of Rebate Payment Operations. The Rebate Payment Operations team is responsible for administering the terms of the CVS Health PBM client contracts as they relate to drug rebates and rebate guarantees. The team executes the monthly, quarterly, and annual rebate payments for all our clients, per the terms and timing outlined in their contracts, and provides excellent customer service to both clients and client representatives, including large health plans with complex, custom arrangements and increased transparency.

Key Responsibilities:

• Oversee all payment reconciliation activities and daily operations, ensuring all client payments are made with 100% accuracy
• Track and manage deliverables and timelines each month and quarter, ensuring all payments are made by their contractual due date
• Lead a team of 12 professionals, ensuring the team has adequate access, training, processes, and resources
• Set strategic goals and expectations, monitor performance, and provide ongoing coaching and feedback to team leaders and personnel
• Ensure operational compliance with all policies and procedures, financial controls, and regulations
• Manage internal and external relationships to best service our clients, working closely with Sales and Account Management teams to provide clients with advice and solutions
• Resolve escalated inquiries and issues related to client rebate payments with efficiency
• Collaborate with key personnel and leaders from many other areas across the organization, including Manufacturer Rebates, FP&A, Accounting, Treasury, and Underwriting
• Support the transformation of our rebate systems and related processes, sponsoring highly prioritized projects in conjunction with day-to-day activities
• Identify operational improvement, efficiency, and productivity opportunities and drive implementation of appropriate strategies

A successful candidate will have:

• Excellent leadership skills to manage, develop, and engage a large and diverse team
• Strong record of effective communication, including excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner
• Ability to work in a fast-paced environment, effectively managing tight deadlines and competing priorities

Required Qualifications

• 10+ years professional experience in similar operational or financial role(s)
• 5+ years of leadership experience in similar operational or financial role(s)

Preferred Qualifications

• Experience in contract administration or budgeting/forecasting for client financial arrangements
• Expertise with client rebate terms and administration is highly desired
• Experience in a customer centric, client-facing role is preferred

Education

Bachelor's Degree in Finance, Accounting, or Business OR equivalent (4 years’ experience and High School Diploma/GED) required

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.