Warby Parker is looking for a Final Mile Quality & Logistics Manager to join our Product Strategy and Operations Team, ensuring our frames, lenses, and accessories arrive in perfect condition to our points of distribution from our global vendor base. In this highly collaborative role, you’ll be accountable for the oversight and analysis of product movements at the final inspection stages through to our freight forwarders and stateside delivery. Reporting into the Sr. Director of Overseas Operations, you’ll ensure efficient and compliant shipments with a constant eye on risk mitigation and continual improvements. Sound like your dream gig? Read on!
What you’ll do:
- Manage and optimize our final mile operations, from bulk quality inspection scheduling to freight forwarder routing and booking, transportation modes, customs clearance, and delivery to our distribution channels
- Refine existing risk mitigation contingency planning to ensure the operation is well-positioned to navigate evolving geopolitical headwinds, climate change impact on shipping routes, and domestic port disruptions
- Oversee the trade compliance program that governs our import/export activities to the U.S. and Canada, including duty drawback, pursuit of tariff rebates, and FTA adoption
- Monitor changes in trade and customs regulations and industry best practices, providing guidance and leadership on international logistics matters
- Lead systems integration strategies and review new technologies to provide better visibility of shipment data, shipment cost, landed cost, and other actionable data
- Drive and participate in continuous improvement projects aimed at increasing efficiency, reducing costs, and enhancing quality across the global Warby Parker supplier network
Who you are:
- Backed by 5+ years of direct experience in international logistics, customs compliance, and global trade regulations
- Well-versed in conducting data-led negotiations and overall relationship management with freight forwarders, customs brokers, and third-party logistics suppliers
- Someone with expert knowledge of HTS codes, Incoterms, customs brokerage, and import/export documentation
- Experienced with trade compliance software and systems, such as global trade management (GTM), transportation management systems (TMS), and CBP’s ACE Portal
- An excellent communicator both online and in person, demonstrating strong cross-functional collaborative skills
- Detail-oriented with super-strong organizational and analytical skills, able to gather inputs across data sources for informed decision-making
- An expert in Microsoft Excel and Google Applications
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra credit:
- Proficiency with the ERP system Oracle Fusion
- A bachelor’s degree in supply chain management, logistics, international trade, or a related field
- Relevant certifications such as Certified Customs Specialist (CCS), Licensed Customs Broker, or Certified Export Specialist (CES)
- IATA/FIATA certification
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Education Reimbursement
- Free eyewear
- And more (just ask!)
Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
New York Pay Range
$91,875—$105,000 USD
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About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
Top Skills
What We Do
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Glasses, sunglasses, contacts, and eye exams—we’ve got your eyes covered. Shop prescription eyewear starting at $95 online or find a store near you at warbyparker.com
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. As of 2020, over eight million pairs have been distributed—and we’re only just getting started. Learn more at warbyparker.com/buy-a-pair-give-a-pair
