Field Operations Rating Specialist

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

**This position is eligible to work from home anywhere in the United States**

Responsible for the oversight and implementation of the rating onboarding program for new hire raters countrywide for EMC rating systems, processes, and workflows. Produces, maintains, and updates onboarding guide and resources, ensuring materials remain up to date. Serves as a field rating subject matter expert on corporate, field, and regional projects.

Essential Functions:

• Develops and delivers rating onboarding program for countrywide new hire raters and rating supervisors for EMC rating systems, process, and all business line workflows. Collaborates with stakeholders and subject matter experts to create an inclusive rating onboarding experience. Actively evaluates and assesses team member training progress in onboarding program in accordance with standardized workflow. Provides feedback to rating leadership on new hire progress so leadership can assign appropriate level work to each trainee. Facilitates additional new hire and existing team member training as identified and provides feedback to leadership on trainee progress.

• Develops and leads the department quality initiatives through coordination of the quality review program, enhancements, and reporting. Collaborates with people leader to develop and maintain quality measurement criteria. Assists with the quantity and effectiveness of the quality reviews through collaboration with the team leaders. Continually reviews the success of the initiative, including making updates and changes as appropriate. Identifies trends during audits for potential team training or individual training opportunities.

• Creates and maintains new hire onboarding guide, including state specific guide and resources. Ensures onboarding resources and materials remain up to date. Collaborates with rating leadership to develop and address state specific business needs and statutory differences such as cancellation timelines and conditional renewals. Works to create standardize processes to be utilized across the company for rating.

• Serves as the subject matter expert for all raters on EMC rating systems, processes, and workflows and makes updates as necessary. Acts as a resource for raters, supervisors, branch underwriters and others. to answer rating specific questions.

• Attends meetings with rating leadership team to provide training updates and share information from around the company that impacts rating. Assists with hiring of new raters and supervisors.

Education & Experience:

• Associate degree in business or related field preferred

• Five years of commercial rating experience

• Previous leadership experience preferred

• Associate in General Insurance (AINS) designation preferred

Knowledge, Skills, & Abilities:

• Excellent knowledge of countrywide rating techniques, terminology, policies, procedures, products, forms, and systems

• Strong written and verbal communication skills, including presentation and training skills

• Strong customer service skills, including the ability to build trust with business leaders, stakeholders, and team members

• Ability to work effectively with others, as well as independently, both in person and in hybrid environment

• Strong planning and organizational skills, including the ability to work on multiple projects.

• Strong problem-solving skills and the ability to make sound decisions

• Strong computer skills, including knowledge of Microsoft Office Products and communication tools such as Zoom

• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if traveling

The hiring salary range for this position will vary based on geographic location, falling within either the $59,463-$81,943 range or the $65,568-$90,343 range. A hiring range represents a subset of the full salary range.  The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.