Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you do not love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest; everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We have you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
About The Job
Position Summary: Breezeline is actively seeking a Field Operations Coordinator to join our fast-growing Technical Operations team. This individual contributor will be responsible for supporting the Regional Director Technical Operations and the entire Field Operations Team in Miami to deliver superior customer experiences and exceed budgeted performance for growth, technical KPIs, capital & operating expenses and supervisor implementation of change management initiatives.
Responsibilities:
⦁ Analyze accounts, create jobs and schedule jobs for customers identified in Droptastic Initiative
⦁ Review and QC weekly installation and Trouble Call reports
⦁ Assist with investigating and following up with customers utilizing One View ticketing system from customers calling into the Call Center for support.
⦁ Track contractor and inhouse Home Certifications to ensure compliance.
⦁ Assist with contacting customers and scheduling appointments to repair services
⦁ Assist with assigning SRO to contractor Pools
⦁ Assist with maintaining quota for scheduling customer appointments.
⦁ Provide support to Tech ops on contractor materials and CPE for BAU and projects
⦁ Support Supervisors with daily, weekly, monthly & yearly reports
⦁ Assist with the prioritization and implementation for key initiatives across the Region
⦁ Seek out opportunities for continuous improvement connected to operating processes, customer experiences and employee experiences.
⦁ Perform other functions as required or assigned.
⦁ Administrative duties as assigned
Qualifications:
⦁ High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
⦁ Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel
⦁ Ability to analyze and revise operating practices to improve efficiency
⦁ Detail oriented and comfortable working in a fast-paced environment
⦁ Exceptional communication skills
⦁ Superior organization skills and dedication to completing projects in a timely manner
Supervisory Responsibilities
This position has no supervisory responsibilities.
Available Benefits:
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Competitive salary
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Medical coverage (including prescription and vision plans)
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Dental coverage
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Life Insurance (1x salary at no cost to employee)
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Long and short-term disability insurance (no cost to employee)
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Voluntary employee, spousal, and child life insurance
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Company recognized Holidays with additional Floating Holidays
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Paid Time Off (PTO) programs
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Comprehensive Flex Work Policy
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401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
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Participation in the Employee Bonus Plan
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Participation in the Cogeco Stock Purchase Plan
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Complimentary and discounted broadband services (for those in our service area)
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Tuition Reimbursement
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Headspace Membership
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Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :Miramar, FL
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]
Top Skills
What We Do
Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors with a legacy of more than 65 years. Through its business units Cogeco Connexion and Breezeline, Cogeco Communications provides Internet, video and phone services to 1.6 million residential and business customers in Québec and Ontario in Canada as well as in thirteen states in the United States. Through Cogeco Media, Cogeco owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).
