Field Engineer

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.

Key Responsibilities:

• On-Site Support and Triage:
  • Perform support and triage activities for Desk, Wall, and Floor ports.
  • Manage WAP ceiling ports and Equipment Room patching of access switches.
  • Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage.
• Incident Management:
  • Escalate incidents to the offsite team as required.
  • Assist with on-site diagnostics and resolution activities under the guidance of the offsite team.
• Vendor Coordination:
  • Triage and log tickets with 3rd party vendors.
• Network Equipment Installation and Support:
  • Assist with the installation and support of network equipment at customer premises.
  • Ensure service delivery within agreed time scales and company standards, including documentation.

Additional Responsibilities:

• Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.

Qualifications

Qualifications and Skills:

• Technical proficiency in network and equipment support.
• Strong problem-solving and diagnostic skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Flexibility to travel to various customer sites.

Additional Information

• Must have the right to live and work in the UK. 
• As this is a field engineer role you must hold a full clean UK drivers license.
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing BPSS, SC and NPPV3 clearance.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.