The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Location : Manila, Philippines
Position Summary:
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Provide technical service and expertise with the help of a team to existing and potential customers, OCD and service partners in conjunction with the Business Plan goals to meet local customer requirements and customer satisfaction.
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Responsible for providing technical and engineering support to ensure maximum productivity of OCD systems.
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Determine technical solutions in accordance with product and customer specifications.
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Install, maintain, repair and modify equipment for Ortho-Clinical Diagnostics in accordance with quality systems.
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At all times with customers and potential customers, acts as an advocate for the organisation.
Major Duties & Responsibilities:
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Ensure timely resolution/closure of break down calls. Ensure all SOF (Service Order Feedback) are being recorded to MXP/LN.
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Reporting OCD product complaints within 24 hours of awareness.
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Ensure upgrades and modifications are performed in designated territory within the specified time frame.
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Supports the sales effort of system and service offerings, including customer training, system trials, demos
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Ensure timely execution of preventative maintenance installation of instruments in designated territory.
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Feedback of spare parts usage to ensure accurate and minimum spare parts inventory holding.
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Compliance with all the applicable regulations and OCD policy Perform other work-related duties as assigned
Qualifications:
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BS Engineering Graduate/ Electronics Technician Graduate
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Minimum 2 years working experiences in Field Service.
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Computer literate
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Time management skills
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Good customer handling skills
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Good customer service skills
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Ability to explain technical issues to customers
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Ability to operate in a team environment and self-motivated .
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Ability to manage a diverse team.
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Able to travel 75%(Local, interstate and international travel required)
Top Skills
What We Do
Ortho Clinical Diagnostics (Nasdaq: OCDX) is one of the world’s largest pure-play in vitro diagnostics (IVD) companies dedicated to transforming patient care.
More than 800,000 patients across the world are impacted by Ortho’s tests each day. Because Every Test is a Life, Ortho provides hospitals, hospital networks, clinical laboratories and blood banks around the world with innovative technology and tools to ensure test results are fast, accurate, and reliable. Ortho's customized solutions enhance clinical outcomes, improve efficiency, overcome lab staffing challenges and reduce costs.
From launching the first product to determine Rh+ or Rh- blood type, developing the world’s first tests for the detection of antibodies against HIV and hepatitis C, introducing patented dry-slide technology and marketing the first U.S. Food and Drug Administration-authorized high-volume antibody and antigen tests for COVID-19, Ortho has been a pioneering leader in the IVD space for over 80 years.
The company is powered by Ortho Care, an award-winning, holistic service and support program that ensures best-in-class technical, field and remote service and inventory support to laboratories in more than 130 countries and territories around the globe.
