Field Engineer, Customer Support

Posted 5 Days Ago
Be an Early Applicant
Hiring Remotely in Houston, TX
Remote
Mid level
Agency • Sales
The Role
The Field Engineer, Customer Support is responsible for commissioning, modifying, troubleshooting, and providing technical support for equipment at customer locations. This role involves working closely with project managers to ensure timely and professional execution of test procedures, documentation, and interface with customers while maintaining an effective professional relationship.
Summary Generated by Built In

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

General Responsibility

Commission, modify, troubleshoot, and support related equipment at customers’ location or where needed, while ensuring that the highest quality of work is provided.

Must be able and willing to travel up to 80% of the time.

Primary Responsibilities

  • Commissioning of automated controls for supplied or modified equipment in a timely and professional manner
  • Design and execute on site acceptance test procedures with Project Manager and customer
  • Create and or review technical documentation for accuracy with Project Manager
  • Provide technical interface between customer and Project Manager in a professional manner
  • Remote technical support of customers as assigned in a timely and professional manner
  • Interpret circuit diagrams and layout drawings for installation and/or troubleshooting purposes
  • Write and troubleshoot Ladder and STL PLC programs
  • Interface with BEUMER IT team during commissioning and troubleshooting in a professional manner
  • Develop and maintain an effective professional relationship with customers and/or project personnel
  • Communicate commissioning/troubleshooting activities in a daily, weekly, or as requested format to the appropriate personnel in a timely and professional manner
  • Perform other related duties as assigned

Qualifications

Skills Required

  • 5-7 years of Electro/Mechanical experience
  • Ability to interpret circuit diagrams
  • Ability to troubleshoot Electro-Mechanical Systems
  • Siemens S7 Ladder and STL programs
  • Allen Bradley, all lines
  • Electro/mechanical skills Planning Leadership
  • Basic data base functionality
  • Remote software handling
  • Professionalism, excellent time management skills & detail oriented
  • Excellent Verbal & Written Communication Skills

Education/Training Required

  • High School Diploma or Equivalent

Certifications/Licenses

  • Valid Driver’s License - Must meet insurance underwriting requirements

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:

  • We pay 100% of medical & dental premiums for you AND your eligible dependents
  • 401k Retirement Plan with a generous match, because we care about your future
  • Life Insurance is provided free for all employees
  • Generous amount of paid time off
  • Long-term disability (yes, we cover that too!)

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under the law.

All your information will be kept confidential according to EEO guidelines.

Top Skills

Ladder
Siemens S7
Stl
The Company
HQ: Somerset, NJ
3,068 Employees
On-site Workplace
Year Founded: 1935

What We Do

The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,400 employees worldwide, the BEUMER Group has annual sales of about EUR 1.2 billion.

The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling.

Long-term success instead of short-term profits
To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values.

Responsibility for products ...
These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers'​ results.

... and the environment
For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks.

We achieve this through:
• Energy-efficient product design
• Future-oriented technologies
• Prevention of environmental pollution, accidents, and health risks
• Ongoing product optimisation and employee training
• Commitment that goes above and beyond legal requirements

Legal notice: https://www.beumergroup.com/en/legal-notice
YouTube: https://www.youtube.com/user/BeumerGroup
Facebook: https://www.facebook.com/BeumerGroup
Twitter: https://twitter.com/BEUMERGroup

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