Specialty Field Consultant - Subrogation

Salary range is:

$76,267.00 - $83,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The RoleThe primary objective of the Field Consultant is to work with Internal stakeholders as well as the client in addressing operational and service management needs associated with the account’s contracted Subrogation product(s). This role is also a subject matter expert in CCC Subrogation products and in expressing their value propositions.
This is a remote role with up to 25-30% Travel
Field Consultants ensure client satisfaction and retention through quality service and proactive consultation with Insurance Carriers. Field Consultants are responsible for building and maintaining relationships with customers at the local office levels.

Key Responsibilities:

• Assists Account teams in addressing specific client needs and managing accounts using Safekeep solutions.
• Service customers through scheduled on-site visits as well as remote service options such as webinars, web-based portals, and self -service technology
• Troubleshoot product related concerns from insurance clients and coordinate solutions through the technical support department
• Maintain client relationships for the purpose of retaining and increasing company market share
• Gain a solid understanding of each client's claims process in order to better assist their claims managing needs and help drive enhanced claims processing
• Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured
• Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Identify, analyze and interpret trends or patterns in complex data sets.
• Provide and review management reporting with users and their management providing insight.
• Continuously learns about the customer’s business, the process of subrogation, and the solutions that support that process through shadowing subrogation experts and actively participating in process reviews

Requirements:

• 4-year degree or equivalent work experience required
• Knowledge of the Insurance Industry and Subrogation required
• Instructor led training experience is required
• Project management and change management experience a strong plus
• Experience using Customer Relationship Management tools preferred
• Work experience in an action-oriented and results-based environment
• Strong analytical skills and technical acumen (Tableau, Word, Excel and PowerPoint)  
• Excellent communication skills, customer service focus and strong work ethic required
• Ability to work independently from home office required

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.