Field Application Engineer - Senior

About Trackonomy 

At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for a wide range of applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Who We Are:

We’re a team on a mission to empower people and organizations to do more. This role requires someone who takes significant ownership, enjoys a fast-paced, driven work environment, and has a strong drive to learn and grow. If you are not ready for that, this role is not a good fit for you!

If this sounds like you, you’ll have the opportunity to help shape our future, work side by side  with senior leadership, work on diverse and impactful projects, and expand your professional skill set. At Trackonomy, your drive and passion are the keys to your success.

What We Offer:

Growth

We prioritize your growth by offering diverse responsibilities and fostering a culture of innovation. Be part of a company that transforms industries while empowering individuals to thrive professionally.

Connection & Community
At Trackonomy, every team member is valued as a founder, playing a vital role in our mission. Together, we aim to make a meaningful and lasting impact on the world, turning each endeavor into a purposeful journey.

Growth & Development
Explore diverse opportunities and learn directly from experienced leaders across various departments. Your potential, fueled by passion and performance, shapes your path here. At Trackonomy, merit and capability take precedence over tenure, creating a level playing field where unique opportunities abound.

Impact
We are committed to delivering innovative technology solutions that make the world a safer and better place. From fire prevention to enhanced security, our advancements don’t just transform industries—they save lives. Join us to be part of this meaningful change.

Your journey starts here. Build Your Own Adventure at Trackonomy.

Key Responsibilities

1. Technical Support & Troubleshooting:
• Provide end-to-end support for IoT devices, including hardware diagnostics, firmware updates, and cloud connectivity troubleshooting.
• Resolve complex issues related to hardware, mobile applications, and cloud platforms, ensuring minimal downtime.
2. Installation & Deployment:
• Oversee the installation, configuration, and calibration of IoT hardware and software in diverse environments.
• Work closely with customers to ensure smooth deployments of mobile and cloud-integrated systems.
3. System Monitoring & Maintenance:
• Monitor system performance using analytics dashboards to identify and address potential problems proactively.
• Manage firmware and software updates, ensuring compatibility and performance optimization.
4. Customer Training & Documentation:
• Deliver training sessions and create user manuals to help customers operate and maintain IoT products.
• Collaborate with internal teams to develop and update FAQs, technical documentation, and best practices.
5. Cross-Functional Collaboration:
• Work closely with engineering teams to escalate and resolve complex issues and gather feedback for continuous product improvement.
• Partner with sales, product management, engineering to provide insights on customer experiences and suggest enhancements to hardware and software features.

Skills and Qualifications

1. Technical Expertise:
• Strong understanding of IoT ecosystems, including hardware components, embedded firmware, mobile apps, and cloud architecture.
• Hands-on experience with debugging tools, connectivity protocols (e.g., Wi-Fi, Bluetooth, LoRa), and cloud platforms (e.g., Azure).
2. Problem-Solving Abilities:
• Proven track record in diagnosing and resolving complex technical issues under time constraints.
3. Communication Skills:
• Excellent verbal and written communication skills to explain technical concepts to non-technical audiences.
• Customer-focused approach with the ability to manage expectations effectively.
4. Education and Experience:
• Bachelor’s degree in Computer Engineering, EE, or Mechatronics/Robotics
• 2-5 years of experience in a service engineering, field engineering, or technical support role within the IoT industry.
5. Other Qualifications:
• Familiarity with scripting or programming languages like Python, JavaScript, or C++.
• Ability to work in dynamic, fast-paced environments and travel as needed.
• Ability to stand and sit for long periods, lift up to 20 to 50 lbs, and perform repetitive motions with fingers, hands, and arms. 
• Prior use of Atlassian products, such as JIRA and Confluence, with understanding on how to create and organize JIRA projects and tickets.
• Requires proximity to a major, well-connected West Coast airport hub for efficient travel and logistical convenience or local presence in the metro Atlanta Area.

The salary range for this role is $120,000 to $160,000, plus bonuses and Pre-IPO equity. It is uncommon for anyone to be hired at or near the top range for their role, and final compensation is based on the facts and circumstances of the case. The compensation range is broad because it reflects many factors, including but not limited to skill sets, experience, and training directly relevant to the role, business and company needs, cultural fit, level, and location. 

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact [email protected].

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