Fair and Responsible Banking Manager, Complaints

Posted 4 Days Ago
Be an Early Applicant
Hiring Remotely in Jacksonville, FL
Remote
Hybrid
5-7 Years Experience
Fintech • Mobile • Software • Financial Services
SoFi’s mission is to help people reach financial independence to realize their ambitions.
The Role
The role involves leading the development of data solutions for regulatory compliance, collaborating with teams to design robust data architectures and pipelines, optimizing systems for large-scale data handling, enforcing governance for data integrity, and supporting audits and reporting activities.
Summary Generated by Built In

Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
SoFi runs on data! We are seeking a highly motivated Staff Data Analyst to join our Compliance team. As a Staff Data Analyst at SoFi, you will play a pivotal role in ensuring our organization's commitment to regulatory compliance, integrity, and innovation. As a Senior Data Analyst you will lead the vision and strategy to build foundational and critical data-mart to provide oversight and guidance regarding customer complaints. You will work alongside our experienced team of Compliance Officers and utilize cutting edge-technology to monitor and assess compliance risks.

  • This role requires you to live at the cross section of data engineering and analytics. Collaborating with data engineering teams, and data analysts and managing the data mart will be integral to the success of this role.
  • A talented, enthusiastic, detail-oriented, and experienced Staff Data Analyst who knows how to take on big data challenges in an agile way. This includes big data design and analysis, data modeling, and development, deployment, and operations of big data pipelines. Participates in the development of some of the most critical data pipelines and data sets, and expands self-service data knowledge and capabilities.


What you'll do:

  • Collaborate with cross-functional teams, such as data analytics, data scientists, software engineers, and business stakeholders, to understand data requirements and deliver solutions that meet Compliance needs. Effectively communicate complex technical concepts to non-technical stakeholders.
  • Design and develop robust data architectures and data pipelines to support data ingestion, processing, storage, and retrieval. Evaluate and select appropriate technologies, frameworks, and tools to build scalable and reliable data infrastructure.
  • Optimize data engineering systems and processes to handle large-scale data sets efficiently. Design solutions that can scale horizontally and vertically.
  • Enforce data governance policies and practices to maintain data integrity, security, and compliance with relevant regulations. Collaborate with data governance and security teams to implement robust data protection mechanisms and access controls.
  • Design, develop, and manage periodic departmental reports and dashboards.
  • Develop and maintain Metrics, Key Risk Indicators (KRIs), trending, and dashboards.
  • Assist Regulatory Compliance, AML, and QA teams with data analysis, reporting, and modeling-related activities as needed.
  • Coordinate with various business teams for regulatory exams and internal audits, providing requested data as needed.
  • Collaborate with Data Owners, Data Stewards, and Data Engineering teams to identify data elements, populate metadata, curate catalog, manage glossaries, and evaluate data quality.
  • Actively participate in the team meetings and contribute to discussions on technology, design, and implementation.


What you'll need:

  • A bachelor's degree in Computer Science, Data Science, Engineering, or a related field.
  • 6+ years of experience in data engineering and analytics technical strategy.
  • High proficiency in data engineering technologies including Snowflake, PostgreSQL, Python, SQL, GitLab, AWS, Airflow, and DBT.
  • Proficiency in relational database platforms and cloud database platforms such as Snowflake, Redshift, or GCP.
  • Thorough knowledge of data modeling, database design, data architecture principles, and data operations.
  • Strong in Python and/or another data centric language.
  • Hands-on experience with Tableau for dashboarding techniques.
  • Strong analytical and problem-solving abilities, with the capability to simplify complex issues into actionable plans.
  • Experience in the Fintech industry is advantageous.
  • Strong communication skills to effectively work with diverse stakeholders and present technical concepts.
  • Excellent problem-solving skills and the ability to thrive in a fast-paced, collaborative environment.


Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Top Skills

Data Analytics
Data Engineering

What the Team is Saying

Kari
Niyati
Mike
Suban
Caroline
Mona
Donald
Kari
Yelena
Thomas
The Company
HQ: San Francisco, CA
4,500 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/

Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.

SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.

For more information, visit SoFi.com

Why Work With Us

Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery

SoFi Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!

Typical time on-site: Flexible
Company Office Image
HQSan Francisco, CA
Company Office Image
Cottonwood Heights, UT
Company Office Image
Frisco, TX
Company Office Image
Helena, MT
Company Office Image
Jacksonville, FL
Company Office Image
New York, NY
Company Office Image
Seattle, WA
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account