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Job Description:
Billing Senior Assistant will be is responsible for providing resolution to the external customer for billing queries related to their invoices providing clarification on the amount and amendment where necessary.
The Billing Senior Assistant must comply with the established UPS policies and procedures.
Positions:
Multiple
Job Duties
1. Handling customer billing queries regarding shipment for EU countries
2. Manage and resolve customer complaints
3. Identify and escalate priority issues
4. Engaging in active listening with callers and confirming or clarifying information as needed
5. Taking part in training and other learning opportunities to expand knowledge of company and position
6. Adhering to all company policies and procedures
Skill Requirement
· Good and effective communication in English (Speak / Write)
· Good MS excel knowledge
· Proactive approach
· Excellent interpersonal skills
· Analytical and problem-solving skills
· Must possess research & reasoning skills
· Multi-tasking & decision-making skills
· Eye to details and should meet stringent timelines
· Ability to work in a team and individually with internal and external customers
· Ability to maintain a high level of accuracy in reporting
Pre-requisites
· Must have prior knowledge & experience in Brexit process
· Have an excellent attendance track record
· Should be flexible with shift timings & working days as per the business requirement
· Should have Strong Customer Orientation, understanding Customer Services issues
· Should be Self-Driven, Influencer and Persuasive
· Should have basic knowledge about Europe billing process
Education
· Graduate/ Postgraduate in any discipline. Finance & Accounting (preferred)
Additional Notes
· If the employee who has been selected has any pre-approved leaves for the later months, then it must be approved again by the new department Supervisor / Manager
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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