Expert Engagement Manager

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Responsibilities

• Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners.

• Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test the data collaboration software

• Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer is prioritizing work that makes a tangible impact.

• Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization. Identify and communicate areas to improve effectiveness, efficiency and productivity.

• Work directly with customer stakeholders to gather requirements, communicate updates and findings, and build relationships. Speak and present both internally and externally, leveraging data to tell a story.

• Develop new delivery assets (plans; templates) and best practices, integrating them into the team’s evolving methodology

• Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements

Requirements and Qualifications

• 3-5 years of project management experience OR experience in customer-facing roles, such as Implementation, Project Management, Customer success and/or Customer Support roles within a growing B2B software, SaaS or data technology business OR equivalent experience

• Desire to work with customers both technically and strategically

• Ability to translate intricate, technical concepts into user-friendly processes and approaches

• 1-2 years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus

• A deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media

• Hands-on analytics (media, customer, digital, big data) experience a significant plus

• Executive-level communication skills, both written and oral -- ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives

• Strong project management skills -- must be able to multitask and manage multiple projects, workstreams, and programs

• Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners)

• A strategic thinker and problem solver who uses data, analytical skills, and story-telling to support reasoning

• Experience leading cross-functional teams -- highly collaborative with strong interpersonal skills

• Motivated to set and achieve goals and take initiative within the workplace -- proactive, thorough, and transparent

• Thrives in evolving teams and job functions

• Comfortable working in ambiguous environments with strong critical thinking and problem solving skills

• Willingness to travel at least a few times a year

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.

• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.

• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave. 

• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 

• Savings: our 401K matching plan helps you plan ahead.

• Remote Work Support: a comprehensive program to assist you in setting up a home office that works for you

• Location: Work in the heart of San Francisco, New York or Remote 

The approximate annual base compensation range is $110,000 to $166,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.