Experience Executive

Job Description

Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media and technology. Our connected platform of companies and capabilities is more than an operational framework, it’s a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 80,000+ talents across 100+ countries globally.

In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo Burnett, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry), Razorfish, Digitas, Epsilon, Arc, Prodigious, PMX and PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients.

Excitingly, we have an opportunity for an Experience Executive to join the Experience team in our Canberra office on a permanent part-time basis, fulfilling approximately 20 hours/week.

Job description:

As the Experience Executive, you will play a key role in the success of the business, both by creating a welcoming environment for visitors and maintaining our reputation as a great place to work. You will work alongside an onsite Manager to create a world class office and client experience, with support from various resources and the cleaning team to achieve this.

In addition to overseeing front-of-house duties and general administration, you will ensure the overall operation of the office is efficient and meets the highest standards for both visitors and our people.

Key responsibilities:

• Providing front of house cover and overseeing reception
• Greeting our people and escorting visitors upon arrival with warmth and professionalism
• Answering any incoming calls and direct phone traffic to the appropriate person
• Coordinating with couriers on deliveries
• Assisting with travel bookings as required
• Logging building and maintenance issues and escalate as needed
• Assisting with new starter set up
• Contributing to the organisation and roll-out of events
• Coordinating meetings / room requests and ensuring the presentation of meetings rooms is at the highest standard
• Ensuring the office is well supplied and stocked within budget including consumables

The person we’re looking for has / is:

• Experience working in a customer service-related role: e.g., reception, office administration, hospitality, retail, airlines, hotels, etc.
• Intermediate Microsoft Office skills
• A kind and personable individual with a positive demeanour
• High standard of presentation, both personally and in your surroundings
• Inspired by providing exceptional service
• Able to adapt to every day being different and remain upbeat on fast paced days, as well as days that focus on administrative work
• Can operate effectively with little or no supervision and can manage multiple tasks at once without becoming overwhelmed
• Proactive and solutions focused – able to anticipate issues before they arise
• Calm under pressure

Publicis Groupe benefits 

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world’s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com

Enjoy all the perks that come with our network offering: 

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach “working your way, with us!” 
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network. 
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes. 
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE, EmbRACE and Ecologique committees. 
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave (after 2 years of service).
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. 
• Parental leave policy with up to 18 weeks (based on tenure) paid primary carer leave, secondary carer swap and Cub Care leave.
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs. 
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network. 

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply. 

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.  

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.  

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.