Experience Design Group Manager

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Experience Design Group Manager within PNC's Retail Lending organization, you will be based in a location within PNC's footprint.
As the Head of User Experience, you will be responsible for shaping and executing the UX strategy for our consumer products. You will lead a talented team of UX designers, researchers, and strategists to create intuitive, engaging, and seamless user experiences that align with our business goals and customer needs. Your leadership will play a critical role in ensuring our products remain competitive and user-friendly in a rapidly changing financial landscape.
Preferred Qualifications:
• UX design and leadership experience within the financial services industry or similar field.
• Education and experience as a Designer (Experience Design UX-User Experience Design/UI-User Interface Design) with extensive user centered design knowledge.
• Proven experience leading and managing UX teams, with a track record of driving design innovation and improving user experiences.
• Strong understanding of user-centered design principles, UX research methodologies, and design thinking processes.
• Excellent communication and presentation skills, with the ability to articulate complex design concepts to non-design stakeholders.
• Proficiency in UX design tools such as Sketch, Figma, Adobe XD, or similar.
• A visionary and customer-centric mindset with a passion for creating impactful user experiences.

Job Description

• Lead Experience Design team in creating digital experiences across a range of user touchpoints. Manage partnerships across the enterprise with product management, design, and technology, in developing strategies in delivering engaging, usable, consistent, and accessible experiences aligned with business objectives, cohesive with all of PNC’s digital properties.
• Develop and manage operations processes for team. Guide the digital team in establishing design practices, including cultivating a culture of critique and informing the design process through regular research.
• Oversee partnership with product & technology peers, as well as design leaders on the individual customer experience. Supervise design function in agile development crews and practice human-centered design across the domains of visual and communication design, interaction and user experience design, prototyping, and design research.
• Set vision for the customer experience for a particular feature area, product, etc. Determine product strategy to ensure it is meeting customer needs.
• Review digital experience trends and results to stay current on new digital experiences or enhancements to existing experiences by leveraging industry and market place research and insights.
• Mentor designers. Drive design leaders to improve the community of practice for all design teams.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

CompetenciesBusiness Acumen, Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Knowledge Of Product Line, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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