Experience Design Executive Director - Travel

Job Description
Chase is looking for an innovative Executive Director, User Experience to lead our design team in India. You'll be part of the Design and Customer Experience (DCE) team, committed to creating top-notch experiences for Chase's Travel platform. As an Executive Director, you'll promote change, influence product strategy, and advocate for user-centered outcomes. You'll also design employee-facing tools and lead efforts across Operations, including our Mumbai call centers. As a local manager, you'll be responsible for recruiting and maintaining high talent standards as we expand.
As an Executive Director within Chase's Travel platform, you will play a crucial role in evolving our design practice, improving quality, and scaling our team. You will be responsible for building and empowering high-performing design, research, and content teams, and promoting user-centered outcomes. This role provides an opportunity to influence product and experience strategy at an executive level, and to contribute to the creation of exceptional experiences for Chase's Consumer and Community Bank.
Job responsibilities

• Develop and implement user experience strategies aligned with business objectives, leveraging interaction design and information architecture.
• Lead and mentor a team of experience designers, fostering collaboration and professional development.
• Drive innovation by staying updated on industry trends and emerging technologies to maintain a competitive, user-centric approach.
• Utilize data insights to inform decision-making and optimize user experiences for diverse customer segments.
• Build strong stakeholder relationships, influence decisions, and champion user-centered design principles.
• Evolve design practice, improve quality, and scale the team in India as the Executive Director of User Experience.
• Collaborate with Product, Data, and Engineering Executives to scope and plan work across the Operations quad.
• Educate the broader community on design methodology and product model practices.
• Articulate product vision and strategy, organizing team efforts to align with business needs and competitive landscape.
• Build a unified strategy with design leaders across India to support team opportunities.
• Manage senior Product and Content Designers, focusing on professional development and performance reviews.

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design or research discipline (e.g., Interaction Design, HCI, User Experience Design, Be.Sci, sociology) or equivalent work experience
• Experience leading parallel programs of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Experience working with executives on crucial, fuzzy, ambiguous, 'Big Picture' strategic challenges that touch many teams
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
• Strength in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
• Comfortable with structuring and planning design work in cross-functional contexts

Preferred qualifications, capabilities and skills

• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders
• Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives to actively participate in collaboration sessions
• Has driven new business thinking and strategy through their user-centered design work

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.