Experience Centre Design Consultant

The Role

The EC Design Consultant is responsible for interacting and consultative discussions with prospective customers, being SDA (Specifier, Designer and Architects), and clients through our EC. Within this role you’ll also assist with the calendar of events, co-partnered events, partnership opportunities and SDA lead presentations. Generate sales growth and delivers profitable growth in the short and long term, by providing a world class premium luxury experience to all those that visit our Experience centre.

Delivers a world-class end to end customer experience across all key specifier, designer and architect touchpoints aligned to F&P brand. Delivering high-quality design conversation with deep understanding of design principles and the design process.

You Will

EC Consultant

• Greet all EC visitors
• Build relationships with SDA (Specifiers, designers, architects) in Toronto and throughout Canada through showroom interactions and involvement with industry organisations
• Work Collaboratively with the EC Chef § Understand what designers want/need from a manufacturer to specify product
• Assist in hosting SDA/Customer events during the day and evenings when required
• Attend a number of offsite designer or sales events.
• Deliver product training that is sufficiently technical, but more geared to business benefits and competitive advantages
• Maintain the experience centre at the highest level of hospitality
• Have a sound understanding of health & safety, and role model sound health and safety practices and behaviours. Manage daily activities to fully comply with all FPA health and safety system and policy requirements, and with legislation, regulations

Design Development

• Deeply understands key specifier community (kitchen/bathroom designers, interior designers and architects (both interior & landscape)) and their environmental influences. Keeps current on changes, competitor and customer trends and best practice that influence design development’s plans and key specifiers’ business.
• Manages and cultivates trusting partnerships with existing key specifiers that leverages F&P’s brand and growth.
• Ensures a seamless, brand aligned representation of F&P’s value proposition across all touch points of the key specifier community.
• Initiates, develops and attends designer network events and retail events at Experience Centres that strengthen existing, as well as create new specifier opportunities, by delivering a globally aligned representation of product and brand, cultivating a momentum of enthusiasm and pull for F&P’s brand, products and service.
• Ensures all activities of design development is performed in compliance with country, state, and federal regulations and, laws governing business.

Product & Brand Ambassador

• Ensures accuracy and completeness of F&P’s brand and product messaging are represented to all key specifiers (including design principles and objectives).
• Ensures accuracy, completeness and availability of product assets (including product descriptions, specifications, drawings, cabinet dimensions & clearances for feasibility, fit and safety requirements) for key specifiers.
• Acts as the design liaison for in-Market channel requirements.

You Have:

• Minimum of 5 years’ experience in the appliance or building industry, in a design, project management or sales/marketing role Premium/luxury showroom sales consultant
• Working experience with interior/kitchen designers and architects
• Proven experience at successfully developing strategic partnerships both externally and internally to deliver quality results.
• Tertiary qualification in either Marketing, Business or Interior Design preferred in conjunction with relevant design credentials (AKBD, CKD, Leed AP).

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.