Expense Processing Specialist I

Job Description
This role will be responsible for expense report processing, expense report audits, responding to service ticket inquiries, and other travel & expense functions. This individual will provide best-in-class customer service, is thorough, and is a self-starter who can work both independently and with a team. This individual will be expected to collaborate, advocate best practices, and support peers where needed. Moving quickly while maintaining attention to detail, and utilizing problem-solving and critical thinking skills to support business objectives will be key to success in this role.
Job responsibilities:

• Processing expenses in Concur in accordance with the firm's travel and expense policies
• Assisting with answering general end user inquiries
• Linking corporate cards, expense reconciliations
• Assisting with integration of acquired practices into existing Concur expense processes
• Ensuring quality customer service and customer satisfaction
• Providing exceptional customer service related to inquiries from both internal and external sources
• Maintaining confidential data, enforce internal controls, and comply with policies and procedures
• Assisting in ad hoc projects as needed

Required qualifications, skills, and capabilities:

• Ability to respond to multiple high-priority requests concurrently and keeping all stakeholders updated of status
• Exceptional attention to detail
• Highly organized and keeping close track of progress
• Ability to work cooperatively with others
• Able to work in a dynamic, fluid, fast-paced environment
• Ability to be discrete and maintain confidentiality on a wide range of issues
• Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
• Intermediate Excel skills
• Commitment to customer service and ability to work in team-oriented environment

Preferred qualifications, skills, and capabilities:

• Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus
• Highly comfortable with learning and adapting to new technologies
• Strong interpersonal, analytical, prioritization, and communication skills
• Knowledge of travel industry is a plus

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.