Executive, SME Account Management

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

The day-to-day activities: 

• Managing a diverse portfolio of restaurants, both chain & non-chain restaurants with a focus on building strong relationships and ensuring their satisfaction.
• Help new SME restaurant partners set up their accounts, optimize menus and manage orders effectively. Work closely with different teams to improve the restaurant partner experience and drive success.
• Study performance data to grasp restaurant partner requirements, suggest areas for improvement and discover fresh business prospects for the portfolio.
• Continuing to pursue leads and successfully enrolling new restaurant partners in the Signature program.
• Offer personalized support to help restaurant partners thrive on our platform. 
• Proactively engage with restaurant partners to understand their needs, address concerns, and boost satisfaction. 
• Stay updated on industry trends, new technologies and changing consumer preferences in F&B. Always gather feedback and look for ways to improve skills and performance in the role.
• Coordinate with merchants on various initiatives and ensure compliance with agreements and regulations. 
• Communicate with restaurant partners regarding promotional programs, commission structures, new features, collaborations, issue resolution, etc., and keep track of all related activities. 
• Make sure restaurant partners comply with contracts, service level and regulations. Monitor contract terms and renewals, and negotiate changes when necessary

Qualifications

• Bachelor (or above) degree in Business/ Management/Mass Communications or equivalent
• Minimum 2 years experience in account management, business development, partnerships or equivalent role 
• Experience in managing account portfolios from Sales, E-Commerce, FMCG, F&B, Corporate or Retail industry is a plus
• Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage. 
• Excellent communication, interpersonal and negotiation skills, with the ability to identify and provide solutions for varying merchant needs with insights and analysis
• Ability to fuse business and strategy to handle complex and multifaceted deals
• Demonstrated ability to work effectively across internal and external organizations
• Have a competitive edge and thrive in a team environment
• Strong account management, organized and able to prioritize 
• A self-starter who is able to work efficiently under pressure and problem solve 
• Energetic, enthusiastic and calm even in a dynamic and fast paced environment
• Proficient in Web-based Google Docs Editors, Microsoft Excel, Powerpoint, Word and other relevant softwares i.e. Salesforce, Power BI is a plus.

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.