Executive Relationship Manager - Acceptance

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do

• Responsible for leading the acquiring, business development and client management efforts for our top key hotel brand partners. Serves as the subject matter expert for assigned portfolio. Ensures execution of projects with department wide impact.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Responsible for leading the acquiring, business development and client management efforts for key hotel brands.
• Develop strategic relationships with hotel payment ecosystem (CRS, PMS, etc.) players.
• Build and maintain strategic partnerships with key hotels in APAC, providing exceptional customer service and support as required.
• Support Relationship Managers and DGN acquirers to expand payment acceptance channels.
• Track and monitor enablement status.
• Identify the potential acquirers that hotels can work with to enable DGN cards acceptance
• Collaborate with internal teams to ensure successful acquirer referral and onboarding of accounts.
• Work towards achieving enablement targets.
• Serve as the strategic liaison between Discover and assigned enablement partner(s) by maintaining relationships with decision-makers across all divisions of the assigned partner.
• Partner internally and externally to identify, develop and implement new business opportunities.
• Present and execute marketing and promotional initiatives to increase transactions, grow marketshare and improve merchant stated awareness, acceptance and product offerings.
• Develop and implement operational initiatives and ensure full compliance with Discover Network's Change Release process, compliance and business practices.
• Leverage industry knowledge and experience to drive sales, accelerate business results and build and win new acceptance.
• Maintain data integrity in Salesforce system

Qualifications You'll Need
The Basics

• Bachelors degree in Business Administration and Management, Marketing, Finance or related field.
• 6+ years in Business Development, Sales, Relationship Management, Strategy or related experience.
• In lieu of degree, 10+ years in Business Development, Sales, Relationship Management or Strategy

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 50% of the time.

Bonus Points If You Have

• Masters degree in Business Administration and Management, Marketing, Finance or related field.
• 6+ years of experience in Sales or Relationship Management, preferably payments or credit card processing in the hospitality industry.
• Existing relationship with hotel payments industry players.
• Strong negotiation and closing skills.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the required location on a full-time basis.
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Application Deadline:
The application window for this position is anticipated to close on Jan-17-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.