Executive Manager Product Management– Onboarding, Access and Origination

• Permanent Full Time Opportunity
• You are passionate about creating market leading digital experiences to positively drive engagement with customers.
• You deeply understand digital security, identity verification, and onboarding customer experiences.
• You proactively lead the planning and running of strategic initiatives, working across the domain to deliver digital solutions on time and on budget.
• You’re comfortable in being the single point of contact for strategic initiatives and requests that have impact across multiple functions, proactively providing input and coordination as required.
• You are tenacious and an excellent communicator, aligning stakeholders beside you to successfully deliver new and innovative propositions to market using the latest technology.
• Join us as we build the next evolution of our exciting and market-leading digital channels, all delivered seamlessly through brilliant digital customer experiences.

Your Team

Within Retail Banking Services (RBS) the Digital Domain drives the strategy and delivery behind CBA’s market leading CommBank app, and its desktop asset Netbank, delivering an integral service and brilliant experiences to over nine million digitally active customers.

Your impact and contribution

As the Executive Manager Product Management, you will be an experienced professional who is driven by a desire to execute on the vision to deliver exceptional digital experiences to our customers. Drawing from your strong digital delivery experience, you’re constantly pushing the boundaries to help deliver outcomes that fundamentally shift the customer experience and unlock more value. Your passion for and ability to solve complex problems is key to delivering these high-quality solutions to market.

You have a high tolerance for complexity and ambiguity coupled with the resilience and tenacity to see things through.

You have experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing.

Here, you’ll collaborate with the best engineers in the country that emphasise open communication, quality work and a culture of excellence. And your hard work will pay

dividends, being able to tap into flexibility, great rewards and the ability to drive your own career growth, knowing you’ll have our support every step of the way.

See yourself in our team

We are here to build world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user. As someone who naturally balances product strategy, deep thinking with imagination and design, you’re a natural for coming up with great ideas. As a team we’re constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised user experience across every product. Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture.

We’re interested in hearing from an experienced senior leader with relevant skills and experience including:

• A senior strategic professional with proven leadership, influencing and facilitation capabilities
• Knowledge of building digital experiences to manage digital security, identity verification and onboarding customers.
• Excellent analytical capability
• Strong organisational skills with the ability to work independently in a dynamic, fast-paced environment
• Sound understanding of Retail Banking Services
• Strong commercial acumen
• Expert written communication and presentation skills
• Effective interpersonal skills – collaboration, influencing, negotiation, conflict resolution.

If this sounds like you, apply today!

Working with us

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.  Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring the best digital experts from across all of Australia. We really love working here, and we think you will too. 

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

Advertising End Date: 14/03/2025