Executive Director - Head of Community Advocacy & Impact, Consumer and Business Intelligence

Job Description
As an Executive Director - Head of Community Advocacy & Impact part of Consumer and Business Intelligence, you will be part of a new organization of former consultants, economists, data scientists, and product leads that monitors, coordinates, and develops a holistic view of the financial well-being of consumers and businesses through the lens of JPMC and third-party data. The new organization is focused on curating meaningful insights which highlight how changes in the financial health of consumers and businesses impact the firm's clients and - more broadly - the economy.
Your primary focus will be to drive and shape the strategic vision for community impact within the CBI team. This role will lead community focused engagements (e.g., collaborative efforts with the Community Branch Development team), and foster partnerships with external organizations to enhance the financial health of consumers and businesses in underserved communities.
Job responsibilities

• Help drive community impact for the Consumer and Business Intelligence group, serving as an objective thought partner to the Head of Strategy, Consumer and Business Intelligence, and the Head of Consumer and Business Intelligence
• Own strategic projects end-to-end - near-term focus will be on building and managing relationships with community impact organizations, and other external stakeholders to amplify the presence and impact of the Consumer and Business Intelligence team insights
• Serve as the primary liaison between the CBI team, Community Branch Development team, and other business units to align priorities and integrate community impact efforts into broader organization goals
• Identify and evaluate opportunities for new partnerships that align with Consumer and Business Intelligence mission, and long-term strategic vision
• Design and execute programs that promote community development and financial health for consumers and small businesses
• Continuously measure, report, and refine strategies based on impact outcomes
• Advocate for data-informed policy changes and community-focused solutions in partnership with internal and external stakeholders
• Support the engagement approach for the new organization with the Operating Committee, other senior leaders, and cross-functional partners
• Create Operating Committee-level executive communications

Required qualifications, capabilities, and skills

• Minimum of 8 years of experience in relevant field
• Bachelor's degree; excellent academic credentials
• Exceptional strategic thinking and program management capabilities
• Proven ability to manage partnerships with diverse stakeholders, including policymakers, community organizations, and corporate partners
• Expertise in leveraging data and analytics for decision-making and impact measurement
• Excellent interpersonal and communication skills
• Excellent analytical skills and ability to structure complex problems
• Ability to create structured / logical presentations and clearly communicate key messages using appealing displays and graphics
• Intellectual curiosity and ability to learn new subjects quickly
• Proficient MS Excel and PowerPoint skills
• Open, collaborative, team-oriented operating style

Preferred qualifications, capabilities, and skills

• Financial services or economics background preferred, but not required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.