If you are looking to excel and make a difference, take a closer look at us…
Job Description:
- Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
- Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
- Personalize service by cross selling and up selling products and services that are suitable for customers.
- Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
- Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
- Continuously strive to attain and exceed agreed productivity and KRA targets
Jobholder Requirements:
- Malaysian citizen
- Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welcomed to apply too.
- Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage.
- Patient, confident, active listening skills, problem solving skills and attentive to details.
- Able to manage multiple customer interactions.
- Basic PC knowledge, with the ability to quickly adapt to new software applications.
- Must be able to work on shift during weekdays, weekends and public holidays (allowance provided).
- Must be willing to work in PJ City / OUG / Kelana Jaya.
Benefits:
- Competitive employer contribution on EPF and SOCSO
- Annual Leaves, Sick leaves, Birthday Leave entitlement
- Medical, Dental benefits
- Shift allowance, Good Attendance Allowance, Sales Incentives (if any); Mandarin Speaker Allowance (applicable to mandarin speaker)
- Overtime and Public Holidays Allowance
- 2 weeks of classroom training is provided in PJ City
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services