About You
You will be responsible to minimize the financial risk of product offerings to customers. Manage the process of recovering the asset in the event that the customer defaults on their payments. Establish repayment plans and by ensuring that the recovery process is carried out in a legal and ethical manner. Maintain positive relationships between the company and its customers to build trust and loyalty for the long-term success in the company.
Your Day-to-Day
- Contact customers who have missed payments in recovery stage to discuss the reasons for the missed payments and to establish a repayment plan.
- Conduct regular follow-up calls, SMS, WhatsApp, and email. Review of field visit when necessary.
- Adherence to financial regulations on debt collections.
- Issue statutory notices to ensure that customers are staying on track with their repayment plans.
- Responsible for managing the process of recovering assets that have been financed through repossession management. Ensure that the customer's payments are made on time and in full, and to take appropriate action in the event that payments are missed or defaulted on including issuance of legal action.
- Liaise with internal stakeholders, solicitors, repossession agents, auction houses, and debt collections agency to ensure that the recovery process is carried out effectively and efficiently.
- Handle end to end remarketing process including inspection of repossessed vehicles and document filing for JPJ transfer.
Your Know-How
- Education: Min SPM and at least a STPM/ Diploma/ Bachelor’s degree in business or related field.
- Job Related Experience: More than 3 years’ experience in recruitment, including experience in stakeholder management.
- Specific Knowledge / Skills: Credit collection, litigation, Strong leadership, Litigation & computer literate.
- Business Understanding: Full knowledge of Credit Collection/ Credit control, Hire Purchase Act.
What We Do
CARSOME is Southeast Asia’s largest integrated automotive e-commerce platform. With operations across Malaysia, Indonesia, Thailand, Singapore, and the Philippines, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience. The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 1,700 employees across all its offices. CORE VALUES: • Customer First • Your Problem is My Problem • Yesterday's Best is Today's Baseline • Think Big, Start Small • Do More With Less • Stay Grounded • Be an Owner For more information, please visit www.carsome.com. CARSOME Sdn Bhd (1101954-M)
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