Exam Ready - Process Improvement Manager

Job Description
Join the elite Performance Intelligence team within the Performance Consulting organization. We empower organizations to achieve optimal performance and strategic agility through cutting-edge process intelligence, transformative operational solutions, and advanced risk management. Our mission is to drive sustainable growth and foster a culture of operational excellence. The Exam Ready Program within Performance Intelligence manages a proactive framework utilized by First Line of Defense to ensure compliance with standards for self-assessment of the operational risk and control environment.
As a Process Improvement Manager in the Exam Ready Team, you will co-own over 300 self-inspection criteria designed to guide business partners in identifying risks within their processes and determining effective risk mitigation strategies. You will also host large forums to educate our community on assessment methods and best practices related to Firmwide policies and standards.
Job responsibilities:

• Investigate and annually update Inspection Criteria Topics by meeting with Subject Matter Experts across the firm to review and revise questions, ensuring alignment with Firmwide policies, standards, and procedures.
• Lead monthly Forums to educate clients on inspection and controls processes, fostering collaboration between various Lines of Business to address observations and identify resolutions.
• Conduct Discovery Assessment Engagements with Process Owners, conducting multiple deep-dive discussions to help the business analyze gaps in their processes and ensure regulations, policies, and controls are functioning appropriately.
• Onboard Lines of Business to the Exam Ready Program by crafting comprehensive charters, strategic project plans, tailored training approaches, and robust communication plans in collaboration with Sponsors, ensuring a seamless transition and full alignment with the Program.
• Conduct annual sessions with all business partners to understand established processes and ensure program alignment.
• Produce and disseminate comprehensive metrics and reports, providing precise analysis of data and trends.
• Develop deep trust-based partner relationships with community members

Required Qualifications, Capabilities and Skills:

• 7 plus years of financial service experience in controls, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts, Firmwide policies and standards and the Legal & Regulatory Change Management (LRCM) process
• Ability to successfully operate across businesses and functions with strong influencing and relationship management skills
• Experience in speaking and presenting to large audiences as well as smaller groups; Strong written and oral executive-level communications skills
• Skills in Excel, PowerPoint, SharePoint and analytical skills; ability to articulate complex processes that are easy to understand; knowledge of Alteryx and Tableau a plus
• Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
• Self-motivated and executes deliverables with speed and precision

Preferred Qualifications, Capabilities and Skills:

• Experience with implementing or auditing Quality Management Systems, e.g. ISO 9000, Certified Quality Auditor
• Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies)

This role does not offer visa sponsorship.
Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm
This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.