EverWell - Data Administrator - (Auckland or Dunedin, NZ)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and the Wellness industry, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About the company

In EverWell, Timely and SalonBiz serve over 24,000 customers in 100 countries. We provide booking and client management software and are on a mission to build the leading platform for beauty professionals. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. Our software helps business owners take control of their calendar, make more money and deliver amazing experiences that keep their clients coming back.

This is where you come in!

As a Data Administrator, you’re part of a team with responsibility for our databases and data storage infrastructure that our EverWell Solutions (Timely and SalonBiz) applications, users, and staff rely on. This role involves addressing data inconsistencies, supporting stakeholders, and automating repetitive tasks, with a primary focus on SalonBiz products. You’ll be passionate about working in the data space, pay attention to details, and have a strong interest in delivering solid and thoughtful automation solutions. 

This is a 1-year fixed term, full time position.

What you’ll do.

• Update customer data as required for customer tickets for recurring tasks like new users, inventory updates, price changes and database management. 

• Investigate and resolve data discrepancies, such as missing/duplicate records, or inconsistencies across systems.

• Identify repetitive or time-consuming data support tasks suitable for automation. 

• Implement scripts or workflows to streamline data validation, cleansing, maintenance and reporting processes (e.g., using Python, SQL, and/or Bash Script). 

• Monitor automated processes to ensure reliability and performance, updating them as needed. 

• Act as a point of contact for data-related requests, providing assistance with data retrieval, validation, and issue resolution. 

• Collaborate with stakeholders to understand data needs and deliver timely solutions. 

• Communicate resolutions, risks, and potential impacts of data fixes to relevant stakeholders. 

• Work with the data team and product teams to constantly improve data operational engineering activities. 

• Support cross-functional projects involving data validation, migration, or integration. 

• Assist team members in adopting automated tools or scripts by providing training or documentation. 

What you’ll bring.

• Ability to operate autonomously.

• Proficiency in SQL for data queries and troubleshooting. 

• Basic programming skills in Python, or a similar language for automation. 

• Familiarity with database systems such as Oracle or MS SQL Server. 

• Experience with spreadsheet tools (e.g., Excel) for data analysis and validation. 

• Experience in various operating systems (preferably Linux), cloud platforms and DevOps technologies. 

• Strong analytical abilities to identify and resolve data issues effectively. 

• Ability to document technical processes and automation tools.

• Attention to detail when troubleshooting and validating data. 

• Ability to assess processes and propose automation solutions. 

• Proactive approach to identifying and resolving potential data issues. 

• Identify root causes and go beyond treating symptoms; employ grit and persistence in solving difficult problems. 

Please note that applications won't be reviewed until after the 8th of January 2025.

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why join us? 

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. 

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up. 

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

• This role is full time, fixed term position and can be based anywhere in Auckland or Dunedin.

• You must be legally entitled to work in New Zealand.

• Applications close when we find the right person! 

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.