The EUT Desktop Engineer will be responsible for providing advanced technical support and maintenance for end-user computing environments. This role involves troubleshooting hardware and software issues, managing desktop and mobile devices, and ensuring optimal performance and security of the end-user computing infrastructure.
Key Responsibilities:
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Provide Level 3 desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity.
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Manage and deploy desktop images, configurations, and device lifecycle processes.
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Administer and support Microsoft Windows operating systems, including Windows 10/11.
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Utilize tools such as Microsoft Intune for device management and deployment.
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Troubleshoot and support mobile devices running iOS and Android.
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Manage Active Directory, Azure AD, and Microsoft 365 environments.
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Implement and maintain endpoint security measures to protect against threats.
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Collaborate with network, security, and server teams to resolve cross-functional issues.
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Document solutions, best practices, and known issues, sharing insights with the IT team.
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Participate in major incident management, problem and change management, and service improvement initiatives.
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Provide support for related project services, including onboarding and technical change requests.
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Maintain up-to-date knowledge of industry trends and best practices in end-user computing.
Qualifications:
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Bachelor's degree in Computer Science, Information Technology, or a related field or 5-8 years of related experience.
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Extensive experience in desktop support and end-user computing environments.
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Strong troubleshooting skills and proficiency in Microsoft Windows operating systems.
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Experience with SCCM, Intune, and other device management tools.
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Knowledge of Active Directory, Azure AD, and Microsoft 365.
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Familiarity with ITIL framework and best practices.
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Excellent customer service and communication skills.
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Ability to work independently and as part of a team.
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Relevant certifications such as Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.
Key Personal Attributes:
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Exceptional problem-solving skills.
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Strong time management and organizational abilities.
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Ability to handle multiple tasks and prioritize effectively.
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Positive attitude and a commitment to continuous learning and improvement.
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
