ETF Operations Associate

Job Description
Join our Team and play a crucial role in assisting clients to launch and service Exchange-Traded Funds (ETFs). Our team provides an integrated suite of services including global custody, fund accounting and administration, transfer agency, and basket settlement services
As an ETF Operations Associate within our comprehensive services team, you will be instrumental in helping clients mitigate risk, enhance returns, and increase efficiency. Leveraging our global resources. You will be involved in launching innovative fund structures and engaging our clients through a consultative process.
Job Responsibilities:

• Manage & monitor the end to end ETF Lifecycle from order placement to settlement of burst transactions; Monitoring incoming cash receipts on ETF orders and managing incoming/outgoing collateral on ETF orders.
• Complete Portfolio Composition File (PCF) Analysis and Trouble-shooting.
• Research and resolve client inquiries regarding trade and settlement activities in a timely manner.
• Build relationships with J.P. Morgan's Global ETF Clients, Authorized Participants and External Vendors and maintain an excellent and interactive relationship with internal partners including Client Services, Custody, Fund Accounting & Global ETF Team.
• Drive efficiencies and process improvements within the team and oversee management reporting and efficiency metrics.
• Support new business initiatives & Authorized Participant on-boards.
• Work closely with Product development and Technology to ensure successful development and implementation of new products and product enhancements.

Required Qualifications, Capabilities and Skills:

• ETF servicing experience - the successful candidate will have ETF servicing experience in operations, client service, fund accounting or custody.
• Excellent analytical & problem solving skills.
• Ability to complete multiple tasks accurately and in a timely manner.
• A strong team player with an ability to work in teams distributed across the globe, ability to influence across multiple teams.
• Adaptability to a fast paced, consistently changing environment.
• Strong written and verbal communication skills with complimentary presentation skills

Preferred Qualifications, Capabilities and Skills:

• Proven experience in delivering on commitment to clients - ability to interact efficiently with Clients and effectively manage client expectations.
• Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships.
• Ability to move initiatives forward in a cross-functional and matrixed operations organizational model.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.