ERP Support Analyst

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
About the role:
First level of primary functional support & point of contact for day - to - day application related issues or questions that users may report, having primary focus on Oracle JD Edwards ERP -based solutions designed & deployed for smooth functioning of business processes within ERP & its interface other companion applications while liaising with all stakeholders
How you will contribute:

• Accountable for providing effective support while operating in a complex, cross-functional and international environment.
• Resolve application issues reported via calls, chat, emails or ticketing system
• Analyze internal customer issues, requirements and facilitate solutions for day-to-day ERP support of production issues
• Troubleshoot problems, Root Cause Analysis (RCA) for issues and problems, recommend/design solutions, test, train users, and support within the area of functional responsibility
• Review & provide ERP related intercompany / intra company business transactions solutions affecting Covington Site
• Excellent problem-solving skills, with the ability to handle complex inquiries or issues calmly, positively, and efficiently
• Must be able to work independently as well as on a team and understand and implement correct problem-solving actions
• Proactively identify issues and coordinate resolution with correct support structure
• Works collaboratively with cross-functional teams, system users & consult Takeda Global ERP team / Subject Matter Expert (SME) for resolution as and when needed
• Track and report Service Level Agreements (SLA's)
• Investigate Failure Mode Effect Analysis (FMEA), Provide Root Cause Analysis (RCA) using Why, What, Where, When, Who, How (5W1H) methodology
• Monitor "Alert" email notifications for failed transaction in JDE for standalone & Interface related transactions with ERP for potential issues, troubleshoot and resolve
• Create/Maintain ERP reports in JDE reporting tool Reports Now
• Maintain & Update Support issues database, resolution, analyze occurrence of issues / repetitive issues & provide solutions to improve & reduce occurrence
• Develop, Maintain, Review & Update ERP related Process Workflows, Standard Operating Procedures, Job Aids, Work Instructions etc. as needed for Covington site
• Educate & Provide training to End Users on various modules of JD Edward ERP
• Gather Covington User Requirements for changes, continuous improvements, automation needs, enhancements etc., review & analyze, prepare functional specifications, follow Software Development Life Cycle (SDLC), Initiate ERP Change Request, collaborate with technical team to get developed, test, User Acceptance Testing (UAT) & go live to improve business efficiency and productivity
• Attend weekly JDE Change Request Board (CRB) meetings

What you bring to Takeda:

• Bachelor of Science (Engineering Preferred)
• 3 to 5 yrs. experience in support role.
• Experience in GxP environment like GDP, GMP etc.
• Experience in working in Pharmaceuticals Industry
• Proficiency in Office 365 / Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
• Good coordination and communication skills
• Experience in Change Management

Key Skills, Abilities, and Competencies

• Experience working in JDE 9.2 Version onwards ERP system in various modules including but not limited to Inventory Management, Product Data Management, Procurement Management, Supply Chain Management, Manufacturing Management, Warehouse Management, Sales & Logistics Management, Finance Management etc. for Process & Discrete Manufacturing along with JDE interfacing with other 3 rd party software/s Data governance
• Knowledge of JDE database, common tables, and relationships between them
• Ability to prototype, test, walk thru business processes in test system
• Data analysis
• Data Integration
• Reporting and Analysis
• User Training and Support
• Knowledge on SAP ERP added advantage

Important Considerations
At Takeda, our patients rely on us to deliver quality products. As a result, we must follow strict rules in our manufacturing facilities to ensure we are not endangering the quality of the product. In this role, you may:

• General administrative tasks (desk, computer, filing, copying etc.).
• Must be able to lift, push, pull and carry up to 50 lbs.
• Office environment.
• May work in a controlled environment requiring special gowning and wear protective clothing over the head, face, hands, feet and body. This may include additional hearing protection for loud areas.
• Will need to remove all make-up, jewelry, contact lenses, nail polish and/or artificial fingernails while in the manufacturing environment.
• May work in a cold, hot or wet environment.
• May work around chemicals such as alcohol, acids, buffers and Celite that may require respiratory protection.
• Must be able to work overtime as required.
• May require occasional off-shift support.

More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
#GMSGQ
#ZR1
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - GA - Social Circle - Hwy 278
U.S. Base Salary Range:
$67,900.00 - $106,700.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - GA - Social Circle - Hwy 278
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
Yes