ERP Implementation Specialist

Who we are

At A+W Software, we aim to transform the commercial and production sectors by optimizing processes, enhancing efficiency, and enabling sustainable growth. Founded in 1977, A+W Software comprises two unique, state-of-the-art solutions, A+W Clarity and A+W Cantor, tailored to meet the unique needs of over 1100 customers globally in the flat glass, window and door manufacturers industries. With a team of over 250 professionals worldwide, we leverage our dedicated R&D team to stay ahead of the competition and maintain our market position.

We specialize in developing ERP, production control, and optimization software, and we offer the most comprehensive integrations with industry equipment and automation suppliers. Our product range provides scalable solutions that enhance product efficiency and drive process automation. Our clients experience the advantages of modern, intelligent business solutions that eliminate paper, optimize and automate production processes, and meet the high demands for reliability from their own customers.

A+W Software is a division of Constellation Software Inc. Constellation, our parent company, is one of the most active acquirers of software companies in the world, with more than 100 acquisitions annually. Constellation Software Inc. is publicly traded on the Toronto Stock Exchange (“TSX:CSU”) and has a market cap of approximately $75B CAD. Constellation is Canada’s largest and most successful tech stock over the last 10 years. 

Who we need

A+W Cantor and A+W Clarity are a specialized software solution specifically designed for the window and door industry. It provides comprehensive ERP (Enterprise Resource Planning) capabilities tailored to meet the unique needs of manufacturers in this sector. With A+W’s manufacturing software, the entire business process becomes transparent and almost paperless. Cantor and Clarity integrate administration and production seamlessly, mapping quotation creation, order entry, and production to delivery. 

As we scale A+W operations in North America, we are seeking a Professional Services Consultant to join our Services team. Reporting to the COO North America, you will be responsible for implementing our solutions and addressing their product and service inquiries. You will play a critical role in managing everything from presales and business needs analysis to configuration and post-implementation support.

This is a remote position that requires 25-50% business travel across North America.

Who you are

You are an experienced consultant or technical project team member with outstanding relationship-building skills. You are passionate about connecting people with technology to enhance efficiency and productivity. You have experience with system implementations and integrations, whether from the provider or client side, in a manufacturing and production environment. You possess a high degree of self-awareness, are driven by curiosity, and approach problem-solving with a gamer's mindset, pursuing resolutions despite obstacles.

What’s in it for you

Challenges and rewards. This is a chance to work on a wide range of projects, each with its own unique set of challenges and requirements. Your role will directly influence the efficiency, productivity, and innovation of manufacturing processes, leading to tangible improvements in your clients’ business operations.

Impact and influence. You will be an autonomous resource on long-term, high-profile projects. You will gain recognition for your strategic problem-solving, technical expertise, and client relationship building. This is a chance to work at the forefront of implementing the latest technologies in manufacturing, driving significant advancements in the industry. 

Professional development. This is an opportunity to be part of a rapidly scaling global company with a great reputation, resilient processes, and industry expertise. You will be part of a team of collaborative, seasoned professionals, giving you access to knowledge-sharing and a cross-functional network. This is a chance to deepen and broaden your own knowledge, become involved across multiple areas of client implementations, and expand your career opportunities.

As our new Professional Services Consultant, you will:

• Lead ERP implementations. You will lead the implementation of our ERP Solution, working with the Project Manager to ensure projects are delivered on time, within scope, and on budget. You will install and test customized solutions, troubleshoot and resolve technical issues, and offer ongoing support to ensure smooth adoption and optimal use of technology solutions.
• Support the sales process. You will join meetings as part of the presales process, leading product demos and technology solutions that align with client requirements and industry best practices and provide guidance on the implementation and go-live process.
• Collaborate. You will meet with clients to collect data and other information required to customize software systems. You will communicate with internal and external stakeholders throughout the software customization and implementation process to obtain feedback and approval.
• Share knowledge. You will provide customer guidance, recommendations, and solutions throughout the entire implementation process. You will share proven process flows and best practices to assist them in meeting their business needs. 
• Foster client engagement. You will build strong relationships with clients to understand their business needs and provide tailored advice on optimizing their manufacturing processes. 

What you bring to the table:

• The experience. You are an experienced professional services or technology consultant with direct knowledge of software implementations and system integration from the product or client side. You know how to analyze business needs and balance deliverables for multiple projects consecutively. You have exceptional verbal and written communication skills, including the ability to create documentation, make presentations, and facilitate training, including translating technical details for non-technical audiences. 
• The industry knowledge. You have worked on technical projects in a production or manufacturing environment. Ideally, you have worked in the Fenestration or Flat Glass industry. 
• The interpersonal skills. You maintain a positive, upbeat attitude and genuine interest in solving complex problems. You can foster collaborative relationships across internal and external teams. You can build trust and influence with and without authority. You can confidently travel nationwide or internationally to work onsite alongside client teams. 
• The technical skills. You have expertise in configuring and supporting ERP, PPA, or MRP systems. You are highly proficient with MS Office, particularly Excel, and databases such as MS SQL. You have experience diagnosing and resolving application errors via remote tools such as TeamViewer and following the troubleshooting process from start to finish, closing the loop with clients or internal teams. You have basic networking and hardware knowledge of PCs, servers and scanners.
• The flexibility. You are comfortable working outside of business hours in your geographic area to accommodate colleagues and clients in other time zones. You understand the demands of software implementation deadlines and go-lives. You are willing and able to travel 25-50% of the time. 

Join us.

At A+W, we foster a culture that prioritizes an exceptional experience for our clients and each other. We have team members in North America, the UK, Eastern Europe, and the Middle East. We embrace diverse perspectives and approaches, emphasize the value of collaboration, and manage by results. With a robust onboarding program and a supportive atmosphere, you can be confident knowing you will be recognized for your impact on what we do. If you have a growth mindset and share our drive for innovation and customer service, you will thrive here.

Our values

Across every level of our company, we are driven by curiosity and passion to solve problems with technology customized for our industry. We prioritize:

Customer success. We are committed to delivering exceptional value and creating lasting customer impact. We leverage industry knowledge to meet their needs.

Sustainability. We drive efficiency, reduce environmental impact, and support lasting growth. We are dedicated to creating a greener, more sustainable future for our customers and the industry.

Innovation. We innovate to empower businesses with sustainable software solutions. We enable the intelligent use of IT to reduce production costs, shorten throughput times, and handle larger product ranges and more complex products.

Our benefits and perks

We offer comprehensive health and insurance benefits with a range of options and health savings accounts or reimbursement packages created to best fit our employees at any point in their life. Highlights include: 

• A Commuter Account to set aside tax-free money to pay for work-related travel expenses, including parking garage fees and transit passes.
• A WellBeing Reward Account with the chance to earn points for actions you take towards optimizing your lifestyle.
• Vision and Dental coverage with lower deductibles.
• Short- and Long-Term Disability 
• Long-term Care and Life Insurance
• Access to Telemedicine and Travel Support
• An Employee Assistance Program
• Discounts on additional services, including Identity Theft Protection and Pet Insurance.

Apply now.

At A+W Software, we recognize that not everyone takes the same path when it comes to building their skills; we value diverse skills, approaches, education, and experience. If you feel you meet 70% of the qualifications we are looking for and you are looking for a challenging career, we invite you to express your interest here. 

What you can expect from our hiring process:

1. A virtual interview with a Senior Talent Advisor to discuss your experience and interest in the role.
2. A virtual interview with the COO, North America to share your interest in the company, talk further about your experience and ask any questions you may have about the company and culture.
3. A final technical interview with a member of the Services team.

At A+W, we're committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

#LI-Remote
#LI-DNI