Epic Clarity and Caboodle BI Analyst

Job Details

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Why Epic

The electronic health record (EHR) is foundational to the care we provide because it centralizes patient information, enabling informed decision-making and seamless care coordination. The EHR supports our ability to deliver high-quality, equitable, accessible care.

ChristianaCare is excited to transition from Cerner to Epic as the EHR across our sites of care!

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Epic certification preferred; if not certified, must become Epic certified within 3 weeks of completing the mandatory Epic training sessions.

Must be available to travel for Epic training the week of 3/31/2025. 

Education and Experience Requirements:

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field is preferred.
• 2 - 3 years of experience working with Epic systems or similar EHR platforms preferably in Epic Clarity and Caboodle data models
• High School diploma with 5 years of related experience may be considered in lieu of bachelor’s degree.
• Familiarity with healthcare data standards, regulatory requirements, and industry norms
• Epic certification in Caboodle Development for Clarity Data and Non-Epic Data preferred

Principal Duties and Responsibilities:

• Collaborate with partners to understand business requirements and translate them into technical specifications for Epic Clarity and Caboodle data extraction and reporting.
• Design, develop, and maintain complex SQL queries, stored procedures, and ETL processes to extract data from Epic Clarity and Caboodle databases.
• Create and handle data models, dashboards, and reports using BI tools such as Tableau, Power BI, or Crystal Reports.
• Ensure data integrity, accuracy, and consistency across all reports and dashboards.
• Resolve data discrepancies and issues through data validation and finding solutions.
• Provide support and training to end-users on the use of BI tools and reports.
• Work closely with the Epic implementation team to ensure seamless integration of Clarity and Caboodle data with other systems and applications.
• Participate in data governance and data quality initiatives to ensure compliance with regulatory and organizational standards.
• Stay updated with the latest developments in Epic Clarity, Caboodle, and BI technologies and standard methodologies.
• Assist in improving the performance of BI solutions by optimizing capacity and tuning performance.
• Document data extraction, transformation, and loading (ETL) processes and BI solutions for future reference and maintenance.
• Collaborate with IT and data management teams to ensure data security and privacy standards are met.
• Participate in project planning and management activities to ensure timely delivery of BI solutions.
• Serving as the main point of contact for technical issues and general inquiries related to assigned applications
• Leading upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing issues
• Analyzing and communicating the impact of issues
• Triaging requests and resolving priority of issues
• Resolving end‐user application issues using Epic documentation and ensuring business needs are met
• Advancing end‐user problems to the appropriate level ﴾such as team lead﴿ when necessary
• Validating solutions are complete and appropriately implemented
• Establishing relationships with end users and providing consistent support through day‐to‐day communication
• Communicating problem status and solutions to end users

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Post End DateJan 19, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.