Please submit your documents in English when applying for this position.
Evertz is looking for highly technical and self-motivated individuals for a challenging enterprise-class software/hardware support engineering role. If you're interested in expanding your knowledge and advancing with cutting-edge technologies in the Media and Entertainment (M+E) industry and building strong customer communications skills, this position is for you!
While providing services with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies highly relevant in IT and Media Entertainment Industries, amongst others!
You will be dealing with Evertz’s industry-leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting them with quick, efficient and professional problem-solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.
Responsibilities:
- Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
- Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
- Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
- Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”.
- Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
- Participate in on-call duty.
Skills and Abilities:
- Previous experience in support roles is highly desirable
- Good communication and interpersonal skills
- Experience with Databases (My SQL, Aurora)
- Work experience with Linux (any flavour)
- Problem-solving attitude and ability to react to changing situations
- Ability to act effectively in high-pressure situations
- Dedicated to delivering excellent customer service
- Passionate about technology and eager to learn new software and hardware products
- Ability to multitask in a fast-paced environment
- Degree or diploma in Computer, Electronics or Computer Electronics
Additional skills and experience that will be useful:
- Python and JavaScript familiarity is preferred
- Media Asset Management or Playout (Linear and Non-Linear) system experience is a valuable asset
- Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
- Knowledge of cloud computing environments (AWS is preferred)
- Willingness to travel if required
Thank you for considering a career with Evertz!
Top Skills
What We Do
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.
Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.
With over 1700 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy
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