As a Corporate Enterprise Software Account Manager, you will be working as a key member within an agile, dynamic team that is leading Corporate Veterinary Groups, the fastest growing segment within the full service veterinary market. Primary responsibility is to execute account specific Software acquisition and growth strategies, as defined in customer account plans. You will work closely with the Associate Director (overarching Corporate Account liaison) & Corporate Account Manager (associated with the Diagnostic business) and the Corporate Customer to align strategic objectives, software adoption and growth plans. Through frequent customer interactions, act as a thought partner and decision influencer to assigned groups of Corporate and Strategic Accounts. Partners with the customer and Enterprise Software LOB & Associate Director to create effective business programs that will grow and sustain both IDEXX and the customer’s economic goals.
In the role of Enterprise Software Account Manager:
You will serve as the day-to-day contact for assigned corporate and strategic accounts. Act as a thought partner and decision influencer to develop, support, strengthen and grow an assigned group of Corporate Accounts. Develop, evolve and strengthen strategic partnerships and relationships across the C-Suite and those directly related to decision making for Software and Systems solutions. Partner to create effective business programs that will grow and sustain both IDEXX and the customer’s economic goals. Partner with the Enterprise Software Leadership teams, and aligned ecosystems; product, implementation, marketing & support, for fulling customers needs based on their strategic goals to execute a loyal software partnership. Align with the Associate Director on join strategies and conduct periodic business reviews as needed. Manage customer expectations and monitor performance against customer goals. Identify business and economic challenges of practices; recommend, drive and implement solutions. Immediately address customer escalation issues for corporate account critical care issues. Partner cross-functionally across IDEXX Organization to facilitate and coordinate business, sales, and technical assistance in support of the Corporate Account business plans and programs. Coordinate and own large scale rollouts between Corporate liaisons and internal teams; planning and execution of product installations, training, technical review and other key deliverables (including field travel when needed). Identify and schedule project and program deliverables, milestones, and required tasks. Coordinate with internal stakeholders for communication and management for effective implementation of all price increases, contract rules, and incentive rebate payments. Act as project / implementation lead for oversight with Corporate liaisons. Manage tasks and timelines across all functions, ensuring activities are completed to meet time, cost, quality and customer expectations.
What you need to succeed:
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5-7 years of Strategic, Enterprise or Key Account Management sales experience.
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Enterprise SaaS preferred.
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Demonstrated success in creating and growing strategic customer relationships, loyalty, and business plans and programs.
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In-depth business acumen with broad industry view.
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Excellent verbal and written communication skills and presentation skills. Ability to present and explain information in a way that establishes rapport; persuades others; and gains understanding.
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Experience presenting and communicating with c-suite executives
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Mentor and coach to customers and peers.
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Demonstrated success in persuasion and negotiation.
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Solves problems independently and assumes responsibility.
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Works under minimal supervision
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Proficient in Microsoft Outlook, Excel, Word, PowerPoint
Travel Requirements:
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25% travel required
Why IDEXX
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
