Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com
We are collaborating with a leading pharmaceutical company based in Belgium and are currently seeking a qualified individual for the crucial position as Enterprise Scheduling Coordinator (ESC) at our vendor’s office in Beerse, Belgium (5 days onsite). This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.
The main objectives of this position are to:
- Represent Agilent Technologies delivering high levels of customer satisfaction in a multifaceted, fast-paced pharmaceutical site
- Effective planning and scheduling of engineers for onsite maintenance activities
- Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests
- Work in partnership with customer(s) internal & third-party vendors
- Effectively handle contractual response times, minimizing rescheduling and delivering services within satisfactory timelines
- Build successful customer relationships, prioritizing customer requirements and keeping customers informed of any scheduling changes
Responsibilities of the ESC are:
- To act as first point of contact for contract queries
- Daily management of workload; organizing service visits in accordance with site schedule along with management of associated standards / parts etc. necessary for the successful completion of the service
- Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs
- phone calls and emails responses
- Customer asset management, ensuring inventories are accurate
- Monitoring performance metrics ensuring maintenance and repair requests are completed within timeframe agreed with customer
- To regularly monitor, raise service orders and maintain correct information in SAP CRM System
- To be positive, to be a great teammate and demonstrate a passion for the role and customer satisfaction
Qualifications
- First experience in an administrative, scheduling or customer-focused position
- A university degree in Life Science or Technical field or equivalent would be an advantage
- Full proficiency in Dutch and English, French is a plus
- A background/previous experience working in a laboratory environment and GMP would be a strong plus
- Experience in SAP and Microsoft Office is desired
We are looking for candidates with:
- Ability to be a key teammate, take ownership and help your colleagues with a positive demeanor
- Ability to handle sudden changes in priorities
- Shown ability to problem-solve and multi-task
- Strong planning, organizational and time management skills
- Ability to handle customer and vendor requests via telephone, email, web.
- Knowledge of planning and administrative tools is preferable
- Excellent communication skills – verbal, written & listening
- Willingness and enthusiasm to participate in on-going training and development
We offer:
- Competitive compensation and benefits package (yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
- Exciting projects in a dynamic collaborative team grounded on an agile culture
- Career development opportunities in an international company
- Work-Life-Balance is encouraged
- Permanent contract in a fast-growing global company
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & Support
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
