Enterprise Product Manager

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

As we continue to grow, we are seeking a Product Manager to join our Enterprise product team, reporting to Enterprise Product leadership. The role involves working with top global companies in a dynamic and expanding field, addressing complex challenges as Upwork explores new ways of working with Enterprise companies.

Your Responsibilities:

• Prioritize solving problems for customers (enterprise clients, talent, internal teams), not building features for the sake of building. In other words, don’t just ‘default’ to pushing for new features and functionality; evaluate build vs. buy vs. partner first to identify and implement scalable, high-impact solutions for customers, ensuring alignment with Upwork’s strategic goals of scaling Upworks Enterprise business.
• Take full cycle ownership of your work from ideation on bold, new solutions, design, review and feedback in the final test build and after release, and be proactive & curious throughout the process.
• Prioritize speed and creating an impact over perfection.
• Be passionate about doing product work, not just managing/maintaining the existing platform
• Focus on creating new solutions based on enterprise client needs. Identify client problems proactively, define high-impact solutions, and drive implementation of new solutions to achieve product-market fit. 

What it takes to catch our eye:

• 4+ years of product management experience in a fast-paced environment (ideally scaleup/start-up). Experience in the HRTech space is a nice-to-have, not a must-have
• Experience with products that are consumption-driven, not just SaaS. Ideally, experience at a company that is a tech-enabled services company. Preferably, at a company that is selling to enterprise customers; experience with ‘enterprise-grade use cases (complex, diverse, high volume).
• A good grasp of technical concepts relevant to the product. Technical background is a plus.
• Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams, while driving results.
• Passionate about creating delightful experiences for both the end-user and our teams.
• Comfortable with ambiguity and being pro-active
• Invested in creating real impact, not just incremental improvements.
• Major plus: used/experimented/done work with LLMs and “post chat GPT AI” and has successfully leveraged these cutting-edge technologies to drive innovation and develop forward-thinking solutions that align with and propel Upwork’s strategic objectives in the evolving work marketplace.

Come change how the world works.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.