Knowledge and Communication Specialist

About Hapana

Hapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency. We have revolutionised the operations of multisite boutique businesses like F45, Gold’s Gym, BFT, STRONG Pilates, Vaura Pilates, KX Pilates, and more. Our all-in-one platform uses automated lead nurturing, captivating member experiences, multi-layered reporting, and advanced day-to-day operational controls to assist in growing member communities, expanding location footprints, and boosting revenue.

We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up.

Job Summary

The Knowledge and Communication Specialist will be responsible for creating, managing and executing high-quality, customer-facing presentations, investor presentations, internal training content and company documentation for our knowledge base. The ideal candidate is a skilled communicator with a strong eye for design, who can take complex information and distill it into clear, compelling content for diverse audiences.

Key Responsibilities:

• Develop compelling, visually engaging presentations for clients that highlight our product offerings and showcase our company’s value proposition.
• Craft investor ready presentations that effectively communicate our business strategy, vision and performance with clarity and impact
• Design and develop training materials and presentations that empower internal teams and promote continuous learning
• Write and maintain clear, concise and informative knowledge base articles to ensure consistency and easy access to information for internal teams
• Execute content development by collaborating with cross-functional teams to gather information and ensure all materials align with the company’s messaging and be the brand voice
• Simplify complex technical or business content into clear, engaging, and persuasive formats for easy understanding.
• Maintain consistency and high visual standards across all presentations and documents, ensuring strong design, clear structure, and polished aesthetics

Qualifications:

• Proven experience creating presentations and content in a professional setting, preferably in a B2B SaaS or technology environment.
• Proficiency in Google Slides and Notion (additional knowledge of design tools such as Canva or Adobe Creative Suite is a plus).
• Strong writing skills, with the ability to simplify complex ideas and make them easily understandable.
• Exceptional attention to detail and ability to ensure content is visually appealing and logically structured.
• Excellent organisational and time-management skills, with the ability to manage multiple projects simultaneously.
• A collaborative mindset with the ability to work cross-functionally and manage feedback from different stakeholders.
• Previous experience in a content creation or communication role is highly desirable.

Why Join Hapana?

• Be part of an innovative team transforming the fitness and wellness space.
• A culture that lives our values building trust, daring to be the best and supporting each other 
• Opportunities to make a lasting impact and grow your career in a dynamic, global organisation.
• Competitive salary, benefits, wellness perks including fitness initiatives and work-life balance policies.