Enterprise Account Manager- eCommerce

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

The Enterprise Account Manager- eCommerce will be managing the day-to-day sales and account management elements of established high-value Enterprise clients with a focus on addressing scalable eCommerce needs aligned with Pitney Bowes suite of solutions. As an Enterprise Account Manager- eCommerce, you will be responsible for identifying, upselling, and expanding new and existing opportunities within assigned accounts while ensuring the retention of key clients in the region.

This position will primarily serve clients in the state of Georgia and does have a geographic requirement of living in Georgia, US. The total compensation for this role is $110000 - $180000 per year including incentive pay with the actual pay dependent on your skills and experience as they relate to the job requirements. This position includes a sales bonus element predicated on sales performance that rewards both attainment and overachievement.

You are:

• Able to identify client needs through an innovative and entrepreneurial lens
• Someone who drives sales revenue by providing reliable and consistent communication to clients
• Autonomous, flexible, agile, high performing, team driven, and have a keen sense for customer service and client relationship building
• Someone understands the value of scalable solutions in the eCommerce space
• Collaborative team player who isn’t afraid to think outside the box when addressing client needs
• Able to move boldly in the quest for superior and best in market solutions

You will: 

• Join our Sending Technology Solutions (SendTech) team working from a remote home-based office and report to the Regional Sales Director
• Engage effectively with multiple levels within accounts to uncover problems and KPIs to drive business outcomes
• Interact daily with end users, acquisition partners, contracts management, accounts payable, functional IT personnel, security IT personnel and other account influencers
• Diagnose problems accurately and work inside and outside of the internal chain of command to resolve these expeditiously
• Partner with internal resources to in making customer contacts, validating applications, identifying new sales opportunities, conducting discovery and lead the with closing of business
• Accurately log all sales activity in a timely manner through the usage of approved sales automation tools – i.e., Salesforce, MS Outlook, Seismic
• Manage your business pipeline with truthful representation of opportunities and progression of stages and forecasting categories as defined by SendTech leadership
• Provide precise monthly and quarterly forecast of expected sales results
• Work with an internal team of Product Specialists and Pre-Sales Consultants to execute against target and retention objectives
• Attain sold quota by retention and organic growth within existing client base and through the acquisition of new logos for SendTech
• Take personal accountability to engage in professional development and complete all assigned training, certification and development requirements as well as demonstrate an aptitude for professional growth outside of the internal requirements

Your Background:

• 3 + years of SaaS sales experience in the eCommerce space
• 8 years of Enterprise Sales and Account Management (combined)
• Experience across multiple industries, selling diverse hardware and software solutions
• Strong business acumen, hierarchy understanding, and excellent business operations knowledge Challenge, SPIN, Thought selling
• Proven ability to manage and negotiate complex contract Terms and Conditions
• Strong knowledge of technology sales processes (Software and Hardware) and proven understanding of the drivers of this type of sale
• Experience selling a subscription service in the eCommerce space
• Valid Driver’s License and clean driving record

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.