Enrollment Representative I

Summary
 We are currently hiring for an Enrollment Representative I to join BlueCross BlueShield of South Carolina. In this role as an Enrollment Representative I, you will be responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates.
Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.
Description
 

Logistics

This position is full time (40 hours/week) Monday-Friday from 7:30am-4:00pm EST and will be fully remote after approximately 2-3 weeks on-site training. Candidates may be asked to occasionally come on-site to our Government Programs Complex building in Columbia, SC for business needs.

What You Will Do:

• Receives and logs subscriber and member enrollment applications to the system. Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
• Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom ID cards.
• Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
• Participates in special projects as assigned related to enrollment, billing and reconciliations.

To Qualify for This Position, You Will Need:

• High School Diploma or equivalent
• Ability to acquire knowledge of the membership system.
• Working knowledge of word processing and spreadsheet software.
• Good judgment.
• Effective customer service and organizational skills.
• Demonstrated verbal and written communication skills.
• Basic business math proficiency.
• Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Microsoft Office

What We Prefer:

• Prior experience with QicLink
• Preferred Specialized Training: Office technology or secretarial science.
• 1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
• Working knowledge of database software. 
• Computer systems support knowledge.
• Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance.
• Knowledge of standard benefit structures.
• Working knowledge of Microsoft access.
   

What We Can Do for You:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave – the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.
• Incentive Plan.
• Merit Plan.
• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.